Executive Housekeeper

**About Ibis Styles Hotel Kuala Lumpur Fraser Business Park**:
Ibis Styles Hotel Kuala Lumpur Fraser Business Park is an affordable and vibrant hotel strategically located in the heart of Kuala Lumpur's bustling business district. As part of the globally recognized **Accor Group**, Ibis Styles offers stylish, budget-friendly accommodation for business and leisure travelers alike. With a focus on modern design, comfort, and efficiency, we aim to provide a memorable and enjoyable stay for all our guests, while delivering excellent service and value.

**Job Overview**:
The **Executive Housekeeper** is responsible for overseeing and managing all housekeeping operations at Ibis Styles Hotel Kuala Lumpur Fraser Business Park, ensuring that the hotel is clean, well-maintained, and meets the highest standards of hygiene and guest comfort. The role involves leading a team of housekeeping staff, managing budgets, ensuring efficient workflow, and maintaining a high level of guest satisfaction.

This position requires a hands-on leader who can manage housekeeping operations while also ensuring that the hotel’s cost efficiency and quality standards are aligned with the brand’s values and guest expectations.

**Key Responsibilities**:

- **Housekeeping Operations**:

- Oversee the daily operations of the housekeeping department, ensuring all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.
- Ensure that all rooms are properly cleaned and inspected before guest check-ins and after check-outs.
- Manage the cleaning and maintenance of all hotel common areas, including the lobby, corridors, restrooms, and conference facilities.
- **Staff Management and Training**:

- Supervise and lead a team of housekeeping staff, including room attendants, housemen, public area cleaners, and laundry attendants.
- Provide training to new staff and ensure all team members are familiar with hotel policies, procedures, and brand standards.
- Conduct performance evaluations and provide coaching, feedback, and recognition to improve staff performance and job satisfaction.
- Schedule and manage staffing levels to ensure operational efficiency and meet the hotel's housekeeping requirements.
- **Quality Control and Standards**:

- Inspect guest rooms, public areas, and back-of-house areas regularly to ensure cleanliness, maintenance, and adherence to hotel standards.
- Ensure all rooms and areas meet **Ibis Styles** brand standards, as well as health, safety, and sanitation standards.
- Establish and monitor procedures for cleaning and linen usage to improve efficiency while maintaining high quality.
- **Inventory and Budget Management**:

- Monitor and control the department’s inventory, including cleaning supplies, guest room amenities, linens, and uniforms, ensuring items are well-stocked and organized.
- Work with the finance department to manage the housekeeping department's budget, ensuring cost control and efficient use of resources.
- Oversee the ordering and purchasing of cleaning materials and hotel amenities, ensuring budget adherence and cost-effectiveness.
- **Guest Satisfaction**:

- Ensure the highest level of guest satisfaction by promptly addressing and resolving guest complaints or concerns related to housekeeping services.
- Continuously improve and innovate housekeeping services based on guest feedback, reviews, and evolving industry trends.
- Liaise with the Front Desk and other departments to ensure special guest requests related to housekeeping are fulfilled.
- **Health & Safety and Compliance**:

- Ensure compliance with all health and safety regulations, including the safe handling and storage of cleaning products and chemicals.
- Maintain the cleanliness and safety of housekeeping equipment, machinery, and tools.
- Implement and monitor adherence to COVID-19 cleanliness protocols and hygiene standards to ensure a safe environment for guests and staff.
- **Sustainability Initiatives**:

- Implement environmentally friendly practices within the housekeeping department, including waste management, water and energy conservation, and the use of eco-friendly products.
- Promote sustainability by training staff on green practices and monitoring compliance.

**Qualifications**:

- **Education**:

- A Diploma or Degree in Hospitality Management, Hotel Management, or a related field is preferred.
- **Experience**:

- Minimum of 3-5 years of experience in a supervisory or managerial position in the housekeeping department, preferably within the hotel industry.
- Experience working in a **mid-scale hotel** or economy hotel brand such as **Ibis Styles** would be an advantage.
- Proven track record of leading a large team, managing operations, and maintaining quality standards.
- **Skills and Knowledge**:

- Strong knowledge of housekeeping operations, guest service standards, and health and safety regulations.
- Excellent leadership and team management skills, with the abilit