Client Servicing

2 weeks ago


Kota Damansara, Malaysia M&C Saatchi Full time

**職位概況:**

客戶服務候選人作為代理商和客戶之間的橋樑發揮著至關重要的作用。該職位涉及管理客戶關係、了解客戶的需求以及確保溝通活動的成功執行。該職位要求該人員具有出色的專案管理技能,能夠與各種內部和外部團隊協調,以提供高品質的產出並保持客戶滿意度。

**中級和高級職位均可提供。**

**主要責任**
- **客戶關係管理:**作為主要聯絡點,與客戶建立並維持牢固的關係。了解他們的業務目標、溝通要求,並提供策略指導以滿足他們的需求。
- **
專案協調:**與內部和外部團隊合作,包括創意、媒體規劃和客戶管理,以開發和執行廣告活動。確保專案在預算範圍內按時交付,並滿足客戶的期望。
- **
活動策略和規劃:**與客戶密切合作,確定活動目標、目標受眾和訊息傳遞。制定溝通策略、預算分配和活動時間表。
- **
活動執行與管理:**監督活動的端到端執行,確保滿足所有可交付成果。與內部團隊協調管理創意開發、媒體購買、製作和活動實施。
- **
績效分析和報告:**監控活動績效、收集數據並分析結果以衡量廣告工作的有效性。為客戶提供定期報告、見解以及優化和改進建議。
- **
預算管理:**與客戶和內部團隊合作制定專案預算。追蹤支出、管理成本並確保專案在分配的預算內執行。
- **
客戶滿意度和帳戶成長:**主動尋找向現有客戶追加銷售或交叉銷售附加服務的機會。透過及時溝通、有效解決問題和提供卓越的服務,維持高水準的客戶滿意度。
- **
市場研究與產業知識:**隨時了解產業趨勢、市場狀況和競爭格局。進行市場研究和競爭對手分析,為客戶提供策略見解和建議。

**資格**
- 行銷、大眾傳播、廣告或相關領域的文憑或學位。
- 在廣告公司或行銷公司的客戶服務或客戶管理方面擁有豐富的工作經驗。
- 對行銷和廣告原則、活動管理和數位行銷趨勢有深入的了解。
- 優秀的溝通和表達能力,能夠有效地向客戶傳達複雜的想法。
- 具備專案管理技能,包括確定任務優先順序、按時完成任務以及同時管理多個專案的能力。
- 熟練使用 Microsoft PowerPoint、Words 和 Excel。其他社交聆聽/研究/數據分析工具是一個額外的好處。
- 出色的人際交往能力以及與客戶和內部團隊建立融洽關係的能力。
- 積極主動、以解決方案為導向的解決問題的方法。
- 靈活適應不斷變化的客戶需求並在快節奏的環境中工作。



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