Customer Service Coordinator

7 days ago

Kota Damansara, Malaysia Terra Asia Sdn Bhd Full time

Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth opportunities.

**JOB RESPONSIBILITIES**
- Promptly and accurately prepare quotations for inquiries, including new product, spares and services.
- Communicate and coordinate with stakeholders to ensure a timely submission of offers.
- Log and update information in the CRM/ERP system to keep accurate opportunities and quotes.
- Make regular contact with customers to follow up on open quotes.
- Promptly process customer purchase orders and convert to sales orders ensuring accurate part, delivery and other pertinent information is entered on the sales order and communicated to all internal departments
- Expedite orders through internal departments as required in order to meet the expected customer delivery date
- Issue all invoices in a timely manner ensuring receipt and acknowledgement from the client
- Support as required on cash collections on overdue accounts
- Always act in an ethical and compliant manner and never compromise the Company’s brand
- Always represent the Company in a professional manner, through presentation, preparation and behavior
- Contract term for 12 months and good personal development opportunity for permanent position in the organization

**REQUIREMENTS**

Business or Marketing Degree or equivalent or,

Min 5 years in a similar customer service role

ERP/CRM Experience

Ability to work independently, concise communicator with confident out-going personality

Customer oriented, out-going personality, proactive attitude and result driven individual

Excellent communication and business development skills with language proficiency in English (Fluent) and Malay

Knowledge in good computer skills for presentations, power points and others

Must be willing to commute and work in Selangor

Salary Range

RM3,500 to RM4,500

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kota Damansara: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have knowledge in CRM/ERP system as this skill is mandatory

**Education**:

- Bachelor's (preferred)

**Experience**:

- similar customer service: 5 years (required)

**Language**:

- Fluent English (required)

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