Technical Support

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

Position: Technical Support (Junior)

Salary Range: RM 4000 - RM 5500

**Responsibilities**:

- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Advocate for Customer Success
- Own and track tickets within SLAs
- Identify, resolve or manage the resolution of system issues
- Familiarity with multichannel service delivery and communications to handle service requestsü Supports internal clients with system admin tasks and product knowledge expert advice.
- Communicate to all levels to ensure clients and management are informed of issue status and updates.
- Manage escalation to 2nd Line and Improve, manage and update Knowledgebase
- Assignments as required and relevant by Management
- Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

**Requirements**:

- 2+ year of experience in a relevant customer service or technical support position.
- Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
- Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
- Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous.
- Fluent in the English & Mandarin languages, both written and spoken

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Language**:

- Mandarin (required)

Work Location: In person

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