Operation Specialist

3 days ago

Kuala Lumpur, Malaysia ByteDance Full time

Responsibilities
About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Team Introduction
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
Job Descriptions
1. Problem solver for payment inquiries from customers/merchants based on a good understanding of payment products, including paying, withdrawal, refund and payment method binding products.
2. Able to define the root causes of inquiries and invite the correct peer functions like product manager, tech engineer, risk operation etc. to support problem solving.
3. Good sense in customer inquiries categorization for further analysis so as to bring down inquiry volume.
4. Propose operation tool and process enhancement recommendations for operational efficiency improvements.

**Qualifications**:
**Minimum Qualifications**:

- Down to earth and a strong sense of responsibility.
- Have the flexibility to work on holiday/night shifts.

**Preferred Qualifications**:

- Bachelor degree in finance or economics related majors.
- 1-2 years working experience in the operation, project implementation or customer service team of domestic and foreign payment institutions is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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