English & Malay - Customer Service

1 week ago

Cyberjaya, Malaysia Carrier International Sdn Bhd Full time

Job description
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers’ needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Other Details:

- For Malaysians only
- At least with 3 months of customer service experience
- Location: Cyberjaya
- Rotational shift
- Salary: Basic + Allowance

**Salary**: RM2,400.00 per month

Schedule:

- Rotational shift

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (preferred)

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