Customer Service Associate

3 days ago

Cyberjaya, Malaysia Career International FOS Search Full time

**Position Summary**:
**Duties and Responsibilities**:

- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming Calls / Chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Greet customers warmly and ascertain problem or reason for calling
- Act as the company gatekeeper
- Suggest solutions when a product malfunction
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals

**Salary**: RM3,000.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
Schedule:

- Rotational shift

**Education**:

- STM/STPM (preferred)
**Experience**:

- Sales: 1 year (preferred)
- E-commerce: 1 year (preferred)

**Language**:

- English (preferred)

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