Customer Service Specialist I

1 week ago

Bayan Lepas, Malaysia TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Responsibilities**:
**1. Order and Quote Management**:

- Manage customer quote requests, pricing approvals, and sales orders.
- Oversee order confirmation, changes, and backlog adjustments.
- Track shipments, expedite deliveries, and resolve issues related to RMA or goods replacement.

**2. Customer Support**:

- Address customer inquiries and complaints, coordinating with internal teams to provide timely solutions.
- Support specific customer needs like labeling, packing, and customs requirements.
- Drive improvements using customer feedback and surveys.

**3. Supply Chain Coordination**:

- Manage inventory levels, forecasts, and consignment stock.
- Work with planning teams to align capacity with customer demand.
- Resolve logistics and customs issues efficiently.

**4. Billing and Credit Management**:

- Ensure timely billing and resolve invoice discrepancies.
- Monitor customer credit status and address credit-related concerns.

**What your background should look like**:

- **Education**: Bachelor’s degree (preferred).
- **Experience**: 2-3+ years of customer service experience in the same or related industry.
- **Skills**:

- Proficiency in SAP (preferred).
- Strong communication and problem-solving skills.
- Ability to adapt quickly to new environments and processes.
- Chinese language proficiency (nice to have).

**What We’re Looking For**
- A motivated and proactive team player.
- Stable, career-oriented professionals willing to grow with the company.
- Ability to thrive in a fast-paced, dynamic environment.

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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