[international Bank] Customer Service Consultant
6 days ago
**_Responsibilities_**
- Attending to clients transaction or servicing requests via inbound calls
- Provide personalized service of the highest level
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
- Maintain prescribed quality levels and to convey right information to the clients
- **_Proficiency in Mandarin will be advantageous_**
**_Requirements_**
- Graduate / Under graduate with minimum of 1 year experience in Customer Service.
- Excellent communication skills in written and verbal English
- Basic computer skills
**_Job Types: _**Full-time, Permanent
**_Salary: _**
RM2,800.00 - RM3,800.00 per month + (**_additional allowances_**) + (**_attractive incentives_**)
**Get to Know Our Client**:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,800.00 - RM3,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Bukit Jalil: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you currently employed?
**Education**:
- STM/STPM (preferred)
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