Customer Executive

2 weeks ago

Petaling Jaya, Malaysia Nestlé Full time

**Position Snapshot**

Location: Petaling Jaya, Selangor, MY
Company: Nestle Malaysia
Full-timeBachelor’s Degree
4+ years of experience

**Position Summary**

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for an Customer Executive (Ecommerce), to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with the Customer. To build Nestle’s reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship.

**A day in the life of a Customer Executive (Ecommerce)**

- Develop, agree and implement the annual account development plan / JBP for required categories.
- Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process. Ensure all eCommerce initiatives are tracked, measured, and reported on.
- Utilize analytics to formulate plans and develop strategies to generate demand and acquire, retain and utilize knowledge of differences in retailer website technical capabilities and business processes and customize recommendations to maximize sales.
- Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
- Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
- Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
- Follow identified best-practices and processes to improve product presence on eCommerce websites & work together with category and brand teams to develop best practice eCommerce content guidelines within the global framework.

**What will make you successful**

- University Degree level or graduate caliber.
- Minimum 4 years of commercial experience, preferably with good knowledge of Nestlé, retailing and retail customers. Exprerience with CDT background will be an added advantage
- Skills required - result oriented

  • Premium Executive

    5 days ago

    Petaling Jaya, Malaysia Richdale International Executive Search Full time

    **Job Summary** As a Premium Executive, you will be responsible for managing and developing relationships with clients who have the potential to upgrade to Priority status, drawn from our existing Personal and Premium client base. Through proactive outbound call activities, you will deliver exceptional customer service, offering tailored financial solutions...

  • Customer Executive

    2 weeks ago

    Petaling Jaya, Malaysia Nestlé Full time

    **Position Snapshot** Location: Petaling Jaya, Selangor, MY Company: Nestle Malaysia Full-time Bachelor’s Degree 4+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...

  • Customer Executive

    1 week ago

    Petaling Jaya, Malaysia Nestlé Full time

    **Position Snapshot** Location: Petaling Jaya, Selangor, MY Company: Nestle Malaysia Full-time Bachelor’s Degree 4+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...

  • Customer Executive

    7 days ago

    Petaling Jaya, Selangor, Malaysia Nestle Operational Services Worldwide SA Full time 90,000 - 120,000 per year

    Position Snapshot Location: Petaling Jaya, Selangor, MYCompany: Nestle MalaysiaFull-timeBachelor's Degree4+ years of experiencePosition Summary Joining Nestlé means you are joining the largest Food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life...

  • Customer Executive

    7 days ago

    Petaling Jaya, Selangor, Malaysia Nestlé Full time 80,000 - 120,000 per year

    Position SnapshotLocation: Petaling Jaya, Selangor, MYCompany: Nestle MalaysiaFull-timeBachelor's Degree4+ years of experiencePosition SummaryJoining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and...

  • Customer Executive

    5 days ago

    Petaling Jaya, Selangor, Malaysia Nestlé Full time 120,000 - 180,000 per year

    Position SnapshotLocation: Petaling Jaya, Selangor, MYCompany: Nestle MalaysiaFull-timeBachelor's Degree4+ years of experiencePosition SummaryJoining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and...

  • Customer Executive

    5 days ago

    Petaling Jaya, Selangor, Malaysia Nestle Operational Services Worldwide SA Full time 60,000 - 120,000 per year

    Position Snapshot Location: Petaling Jaya, Selangor, MYCompany: Nestle MalaysiaFull-timeBachelor's Degree 4+ years of experiencePosition Summary Joining Nestlé means you are joining the largest Food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life...

  • Customer Service Telesales

    24 hours ago

    Petaling Jaya, Malaysia Richdale International Executive Search Full time

    **Job Summary**: **Key Responsibilities**: - Provide accurate product information, including features, benefits, terms, and conditions. - Promote and upsell suitable banking products or campaigns, in compliance with regulatory guidelines. - Perform verification checks and preliminary screening for credit card sign-up and balance transfer requests. **Job...

  • Customer Care Executive

    3 days ago

    Petaling Jaya, Selangor, Malaysia Straat-X Sdn Bhd Full time 31,200 - 32,400 per year

    Successful Customer Care Executives (CCE) are those that are hardworking, creative and energetic. A strong CCE has the ability to multi-task and works well in a team environment. Customer Care Executives are responsible for responding to all inbound chat, phone calls and email/chat inquiries in a mature and professional manner.Job Information:Office Work...

  • Customer Service Executive

    1 week ago

    Petaling Jaya, Malaysia Aiman Motor Sdn Bhd Full time

    **Position**: Customer Service Executive **Location**:Aiman Motor Sdn Bhd **Responsibilities**: **Customer Service Executive cum Admin** - CSE will assist and report directly to Service Manager on daily operation matters - CSE will assist and report (dotted line reporting) to Management for respect of process and procedures on customer complaint handling -...