Academic Operations

1 week ago

Kuala Lumpur, Malaysia Two Eight M Full time

Are you ready to lead with purpose and drive meaningful change in the education sector? We're looking for a highly skilled **Academic Operations & Retention** **Manager** with experience in tuition centres to elevate our academic and operational excellence.

**Key Responsibilities**:

- **Lead Academic Affairs**: Oversee student retention strategies, teacher relations, and parent engagement for smooth operations and growth.
- **Boost Student Retention**: Implement effective strategies to reduce withdrawals by 20% by December 2024.
- **Upsell Courses**: Drive a 25% increase in enrolments for additional courses by the end of 2024 through student engagement and personalized offers.
- **Develop SOPs**: Design and enforce standard operating procedures (SOPs) to streamline daily operations and improve efficiency.
- **Cross-Department Collaboration**: Work closely with Business Development to align efforts on student growth and ensure smooth transitions.
- **Growth Target**: Scale the student body from 200 to 450 by December 2024 through effective retention and engagement tactics.

**Major Objectives**:

- **Retention & Satisfaction**: Lead and monitor retention strategies with measurable goals (30% reduction in withdrawals).
- **Course Sales**: Achieve a 25% increase in course enrolments by upselling to current students.
- **Operational Excellence**: Establish and enforce SOPs, ensuring team-wide compliance and operational success.

**Critical Tasks**:

- Conduct operational audits within 30-60 days and report findings for improvement.
- Execute a 30-60-90 day action plan to address immediate operational challenges.
- Lead high-impact student and parent engagement initiatives, including new course launches.
- Manage and scale operations to support growing student enrolment efficiently.

**Requirements**:

- Fluent in both English and Mandarin, with excellent written and verbal communication skills.
- Minimum of 3 years' experience managing tuition centres or similar educational environments.
- Strong leadership and project management skills, with the ability to execute under pressure.
- Strategic thinker with proven problem-solving abilities and crisis management experience.
- Two strong referees.

**Are you a decisive leader passionate about driving student growth and operational success?**

**Job Type**: Freelance

Pay: From RM5,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Fixed shift

Application Question(s):

- What will be your expected fees?

**Experience**:

- Tuition Centre: 3 years (preferred)

**Language**:

- & write Chinese (required)
- & write busiuness Engish (required)

  • Academic & Operation Executive

    1 week ago

    Kuala Lumpur, Malaysia Tymba Education Group Full time

    **QUALIFICATIONS** - Diploma in Business Administration, Management, or a related field. - Fresh graduates are welcome to apply. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with database management. - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. **JOB...

  • Chief Operating Officer

    5 days ago

    Kuala Lumpur, Malaysia Academic Medical Centre Sdn Bhd Full time

    Academic Medical Centre Sdn Bhd Based: Malaysia(Federal Territory/Kuala Lumpur, Damansara) Posted on 7 Oct 2025 **Job Description***:WE ARE HIRING** **JOIN THE LEADERSHIP TEAM** **EMPOWERING THE FUTURE OF EDUCATION** **Perdana University**, an established institution committed to academic excellence and innovation invites experience professionals to be...

  • Academic Admin Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia NEWTON INTERNATIONAL COLLEGE Full time

    **Job Summary**: The Academic Assistant provides administrative and academic support to Head of Academics, lecturers, and other relevant department. This role ensures smooth daily operations of academic activities, record management, and coordination of academic schedules and documentation. - Liaise with other departments (HR, Finance, Exam Unit) to support...

  • [remote full Time] Bilingual Academic Operation

    5 days ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: [Remote| Full time] Bilingual (English & Mandarin) Academic Operation Assistant **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand...

  • General Manager, Audit

    5 days ago

    Kuala Lumpur, Malaysia Academic Medical Centre Sdn Bhd Full time

    Academic Medical Centre Sdn Bhd Based: Malaysia(Federal Territory/Kuala Lumpur, Damansara) Posted on 7 Oct 2025 **Job Description***:WE ARE HIRING** **JOIN THE LEADERSHIP TEAM** **EMPOWERING THE FUTURE OF EDUCATION** **Perdana University**, an established institution committed to academic excellence and innovation invites experience professionals to be...

  • General Manager, Human Resource

    5 days ago

    Kuala Lumpur, Malaysia Academic Medical Centre Sdn Bhd Full time

    Academic Medical Centre Sdn Bhd Based: Malaysia(Federal Territory/Kuala Lumpur, Damansara) Posted on 7 Oct 2025 **Job Description***:WE ARE HIRING** **JOIN THE LEADERSHIP TEAM** **EMPOWERING THE FUTURE OF EDUCATION** **Perdana University**, an established institution committed to academic excellence and innovation invites experience professionals to be...

  • Assistant Manager, Academic Centre of Excellence

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Asian Football Confederation (AFC) Full time 80,000 - 120,000 per year

    The Assistant Manager of the Academic Centre of Excellence (ACE) Unit supports the Senior Manager in the development, planning, management, and implementation of new and existing AFC educational programmes to further build the capacity of the AFC Member Associations (MAs), Regional Associations (RAs), and other stakeholders.This position will require...

  • Web Developer

    2 weeks ago

    Kuala Lumpur, Malaysia ACADEMIC MEDICAL CENTRE SDN BHD Full time

    **Web Developer Responsibilities**: - Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions. - Directing or performing Website updates and Optimising sites for maximum speed and scalability. - Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and...

  • Chief Operating Officer

    5 days ago

    Kuala Lumpur, Malaysia Perdana University Full time

    **Role Summary**: The COO oversees the university’s day-to-day operations, ensuring efficiency, compliance and excellence across academic and administrative functions. The role provides strategic leadership to align operations with institutional goals. - Oversee daily academic and administrative operations. - Implement strategic initiatives to improve...

  • Internship (Operations)

    2 days ago

    Kuala Lumpur, Malaysia Mesra Retail & Cafe Sdn. Bhd Full time

    Maintain accurate and up-to-date documentation of operational processes. - Contribute to the creation and updating of operations related standard operating procedures (SOPs). - Ensure compliance with company policies and industry regulations. - Collaborate with the operations team to refine and enhance existing processes. - Analyze workflow patterns to...