Customer Service
3 days ago
**Job Title**: Customer Service / Admin
**Location**: Juru, Penang (On-site)
**Employment Type**: Full-Time
**About Us**
We are a fast-growing e-commerce company specializing in home & living products, selling across platforms like Shopee, Lazada, and TikTok. As our business expands, we are looking for a proactive and detail-oriented Customer Service & Admin Executive to support our operations and ensure smooth day-to-day processes.
**Key Responsibilities**
- Reply to customer inquiries and messages across e-commerce platforms (Shopee, Lazada, TikTok).
- Process return, refund, and replacement requests according to company guidelines.
- Coordinate with the warehouse team to follow up on order or delivery issues.
- Raise tickets and liaise with platform support teams when necessary.
- Maintain proper records of customer service cases and follow up until resolved.
- Perform basic administrative tasks including data entry and updating reports in Excel.
- Provide general support to the operations team as required.
**Requirements**:
- Experience in customer service or e-commerce is an advantage (but fresh graduates are encouraged to apply).
- Basic proficiency in Microsoft Excel (data entry, simple formulas).
- Good communication skills in English, Malay, and Mandarin.
- Organized, responsible, and able to work independently.
- Positive attitude with problem-solving mindset.
**What We Offer**
- Basic salary with allowances and performance bonuses.
- EPF, SOCSO, EIS contributions.
- Annual bonuses and company trips.
- Career growth opportunities in a scaling company.
- Supportive and dynamic work environment.
**职位名称:客服**
**工作地点:Juru, Penang (全职 / 需到办公室上班)**
**关于我们**
我们是一家快速成长的电商公司,主要销售家居生活用品,平台涵盖 Shopee、Lazada、TikTok。随着业务扩展,我们正在寻找一位细心、负责的客服兼行政助理,协助处理客户服务及日常行政工作,确保公司运作顺畅。
**工作职责**
- 回复各电商平台(Shopee、Lazada、TikTok)上的客户讯息。
- 处理退货、退款及换货申请,确保流程顺利。
- 跟进仓库相关的订单或配送问题,并及时反馈。
- 必要时向平台提交工单(raise ticket)并跟进处理。
- 记录及整理客户服务案例,确保问题得到解决。
- 处理日常行政工作,包括 Excel 数据输入与简单报表更新。
- 协助运营团队完成其他相关事务。
**职位要求**
- 有客服或电商相关经验者优先(欢迎应届毕业生申请)。
- 基本掌握 Microsoft Excel(数据输入、简单公式)。
- 能以中文、英文及马来文沟通。
- 做事细心、责任感强,能独立完成工作。
- 积极主动,具备解决问题的心态。
**我们提供**
- 薪资 + 津贴 + 表现奖金。
- EPF, SOCSO, EIS 公积金及社保。
- 年终奖金及公司旅游。
- 随公司成长的职业发展机会。
- 友好、积极的工作环境。
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,100.00 per month
**Benefits**:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
-
Customer Service
1 week ago
Simpang Ampat, Malaysia PAU YUAN SDN BHD Full timeA Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as: - Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting...
-
Customer Service
22 hours ago
Simpang Ampat, Malaysia LW Sys Industries Sdn Bhd Full time**Customer Service** LW SYS INDUSTRIES SDN. BHD. Bukit Mertajam, Penang Full time **Company Background**: LW Sys Industries Sdn. Bhd. is a thriving Metal Sheet & Machining company with a solid track record since our establishment in April 2009. We specialize in CNC mill and turn machining, sheet metal fabrication, sub-assembly, and strategic partnerships...
-
Customer Service
22 hours ago
Simpang Ampat, Malaysia AT MAX MOTOR SDN BHD Full timeJawatan Kosong customer service (URGENT) Kedai motor di sungai bakap jawi Syarat Kelayakan - umur 18-30 - pandai basic computer - Layan customer Boleh pm 0174165724 CHIAM NO 16 JALAN GAMELAN INDAH 1, TAMAN GAMELAN INDAH 14200 SUNGAI BAKAP PULAU PINANG **Job Types**: Full-time, Permanent Pay: RM1,700.00 - RM2,000.00 per month Work Location: In person
-
Customer Service Executive
5 days ago
Simpang Ampat, Malaysia PE Land (Pg) Sdn Bhd Full timeCustomer Service Executive Job Responsibilities - Engaging with customers to address inquiries, complaints, and feedback in a professional and timely manner. - Providing accurate information, guidance, and assistance to customers to resolve issues and enhance their experience. - Maintaining detailed records of customer interactions and feedback to identify...
-
Customer Service
5 days ago
Simpang Ampat, Malaysia GST FINE FOODS SDN. BHD. Full time1. Answer incoming calls from prospective customers. 2. Handling client sales inquiries on social media platforms 3. Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company 4. Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out...
-
Customer Service Assistant
1 week ago
Simpang Ampat, Malaysia Enza Zaden Asia Sdn Bhd Full time**Responsibilities and duties**: - Liaise with the customer service department regarding daily activity. - Support customer service in processing transfer orders, monitoring sales orders, receiving purchase order (PO) and processing it in the system. - Liaise with the warehouse department regarding daily activities. - Ensure manual delivery order and...
-
Customer Services Assistance
5 days ago
Simpang Ampat, Malaysia KASMAH FM ENTERPRISE Full timepump attendance cleaning toilet and pump area landskap and all cleaning PROVIDE BEST SERVICES TO ENSURE CUSTOMER FEEL GREAT Primary Education or Below
-
Customer Service Representative
3 days ago
Simpang Ampat, Malaysia Krupers Global Sdn Bhd Full time**Responsibilities**: - Respond with speed to customer enquiries, handle and resolve customer complaints. - Manage customer interactions on the company’s social media platforms (Facebook, - Provide training to customers when necessary. - Obtain and evaluate all relevant information to handle product and service enquiries. - Update and upkeep clients’...
-
Customer Service Representative
1 week ago
Simpang Ampat, Malaysia Recafi International Sdn Bhd Full time**Job Highlights** - Bonus, Dental, Medical Claim, Body Checkup - Annual Dinner, Attendance, Optical and Sport Allowance - Team Building and Employee Discounts **Responsibilities: - ** - Conduct customer satisfaction survey & assist in preparing report - Follow up, liase with customer & maintain good relationship with customer. - Receive customer at the...
-
Customer Service Support
3 days ago
Simpang Ampat, Malaysia Enza Zaden Asia Sdn Bhd Full time**Brief description of responsibilities and duties**: - Liaise with the customer service department regarding daily activity. - Support customer service in processing transfer order, monitoring sales orders, receiving purchase order (PO) and process it in system. - Liaise with the warehouse department regarding daily activities. - Ensure manual delivery...