Part-time Customer Service Representative

1 day ago

Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

**Job Title: Part-Time Customer Service Representative**

**Company: Summitnext Technologies**
**Location: Dataran Prima, Petaling Jaya**
**Salary: RM 1,200 - RM 1,400 per month**
**Working Hours: Monday to Friday (7 PM - 10 PM) & Saturday (9 AM - 2 PM)**

Summitnext Technologies is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support.

Key Responsibilities:

- Assist customers with product information, order status, and returns.
- Resolve customer complaints and issues effectively while maintaining a positive company image.
- Document customer interactions accurately in our customer service management software.
- Collaborate with team members to ensure customer satisfaction and improve service processes.
- Provide feedback on customer trends and issues to help improve our products and services.

Qualifications:

- Minimum SPM or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills in English; proficiency in other languages is an advantage.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient in using computers and common office software (e.g., MS Office, CRM systems).
- Availability to work the specified hours, including evenings and Saturdays.

**Benefits**:

- Flexible working hours to support work-life balance.
- Opportunity to work in a dynamic and supportive team environment.

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