Front Office

2 days ago

Melaka, Malaysia DPS Resources Berhad Full time

**Job Description**:
1. To handle all stages of guest stay in the hotel from check in to check out and ensure hotel guests are provided with the best possible experience during their stay in the hotel.

2. Maintains positive guest and colleague interactions with good working relationships.

3. Meets and greets all guests and assists with registrations.

4. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

5. Register hotel's guests in accordance with Front Office policies and procedures.

6. Understands rate structure and promotional rates available.

7. Be familiar with the hotel’s products and services and policies.

8. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.

9. To update and maintain efficiently the current room status and to inform the Superiors, should their attention are needed.

10. Prepare welcome cards and keys for arrival FIT guests.

11. Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

12. Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.

13. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

14. Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.

15. Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.

16. Ensures the strict control of room keys.

17. Reports “Lost and Found” items.

18. Supports and embraces the spirit of “Team Work”.

19. To be familiar with the Front Office computer system.

20. Ad-hoc assignments by instruction of Team Leader or Vice President time to time.

**Job Requirement**:
2. At least 2 year(s) of working experience in the related field is required for this position.

3. Required language(s) : English, Bahasa Malaysia & Mandarin speaking would be an advantage

4. Willing to work on shift, weekends and public holidays.

5. Able to learn & fast leaner (Word, Excel, E-Soft).

6. Well-groomed and good interpersonal skills and able to communicate with all levels of people.

7. Applicant must be willing to work at KL.

**Job Types**: Full-time, Permanent

**Salary**: From RM2,000.00 per month

**Benefits**:

- Professional development
Schedule:

- Monday to Friday
**Experience**:

- Front desk: 1 year (preferred)

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