Noc Team Leader

7 days ago


Subang Jaya, Malaysia Elabram Systems Sdn Bhd Full time

**Location**:SS15 Courtyard, Subang Jaya

**Contract**: 12 months (extendable)

**Job Summary**:
Manage NOC Front Office (NOC-FO), facilitate SLA by coordination with customer and internal departments, SLA verification, reporting, meeting, technical knowledge transfer to NOC-FO, SLA management with clarity, gap analysis, claims rationalization & verification, NOC SOP record & update, NOC-FO tasks tracking, produce various reporting based on project requirements, any other NOC related tasks assignment and etc.

**Qualification**:

- Years of experience: At least 5-7 years’ experience in Telecom. Significant part of this experience must be in the Telecom Network.
- Qualifications: Min Degree in Electrical Engineering/Telecommunication

**Responsibilities**:

- Responsible for day to day operational performance.
- To lead the team as one coherent unit and deliver as per SLAs.
- Planning for and ensuring team members’ competence enhancement
- Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
- Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
- Ensuring high motivation level of team resources
- Attrition Management
- Providing Technical guidance and Leadership to the team members
- Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- Regular follow up on the events with relevant departments working on it as per the process.

**Job Type**: Contract
Contract length: 12 months

Pay: RM6,000.00 - RM7,000.00 per month

**Benefits**:

- Professional development

Work Location: In person


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