Technical Consultant

24 hours ago

Bandar Sunway, Malaysia Hitachi Sunway Information Systems (M) Sdn Bhd Full time

Coordination with 3rd party vendor on system integration as per customer project road map by performing user requirement study, documentation, conduct user training, project implementation, SIT, UAT etc.
- Proactively seek for process improvements and challenge the current processes for further enhancement opportunities and reduce daily incidents to prevent recurrence of similar incidents.
- Liaise with related parties / 3rd parties / vendor to ensure system stabilization, system troubleshooting and identify root cause.
- Product knowledge - to acquire minimum two suites of product knowledge and to continuously learn new things. To keep abreast of latest technological advancements and provide leadership to cross-functional teams when necessary.
- Customer service satisfaction - to ensure quality of work always delivered and maintain professionalism.
- Technical skill - to acquire minimum report writing for data analysis and troubleshooting use.
- Productivity - to achieve monthly billable quota as assigned by the management.
- Teamwork - to consistently demonstrate actions (e.g. knowledge sharing, helping each other to meet project timeline, sense of urgency) to increase the teamwork with all stakeholders (e.g. consultant, pre-sales, sales).
- Industry knowledge - to increase industry knowledge through project experience, team’s expertise, RandD etc.
- Knowledge management - to ensure the relevant documentation of knowledge and documents are performed to ensure the continuity of the business.
- Lead and provide direction to assigned team members, indirect staff or subcontractors.
- Assist in feasibility study, evaluate, and analyze user requirements and specifications.
- Any other tasks that are assigned by superior or management.

**; Requirements**: - Fresh graduate in Bachelor of Management Information Systems (MIS) OR
Fresh graduate in Information Systems related degree

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