Assistant Manager, Project Support

2 days ago

Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Assistant Manager, Project Support - Policy Processing 1. Initiatives and Project Management - To co-lead or lead initiatives and/ or assigned projects. - Coordinate and work closely with SMEs, stakeholders and also PMO for the initiatives and/or assigned projects. - Planning for the activities and milestone of the approved initiative(s) and/or project(s). - Track the status and timeline for agreed milestones for approved initiative(s) and/or project(s). 2. New Product Support - To attend to New Product Workgroup meetings. - Participate and provide input on servicing in terms of process and customer service for new products launches. - Identify potential process gaps and provide proposal on resolutions for alignment of end-to-end process with process owners. 3. Test Lead/ UAT tester/ Test Management - Lead and guide the UAT tester(s) for UAT Testing. - Monitor and track testing progress and ensure defects and reported timely for fixes. - Preparation of test plan, test cases, and test scenarios. - Walkthrough the test plan, test cases, and test scenarios with process owners to ensure the current processes are captured for testing correctly. - Perform UAT testing as and when needs arises. - Preparation of relevant documentations for UAT sign-off. - Arrangement for post-production deployment monitoring. 4. Relationship Management - Act as a key liaison person with IT, System Support team, project team, respective process owners, and other departments' stakeholders. - To attend to the relevant meetings as and when required. 5. Internal Process Management - Coordination with SMEs, key process owners for alignment of processes. - Ensure documentation of the "To Be" processes are being updated in respective processes. - Relevant communications for the changes to be communicated at timely manner. - Assist in draw up process flows as and when required. 6. Corporate Governance Management - To keep up to date on the legislative, regulatory and Code of Conduct requirements including (not limited to), Financial Services Act, Industry Codes of Practices, Complaint Handling and Dispute Resolutions. - Ensure initiatives and/or projects scopes, and the business requirement are complying with company policies and guidelines. - Ensure compliance to Regulatory guidelines for the any roll out of initiatives and/or projects. **The Requirement**: - Minimum 5-7 years working experience in business analyst related, or lead in mini projects. - Experience in insurance related matters would be added advantage. - Independent & strong interpersonal skills - Ability to communicate at all levels - Ability to produce high quality work under pressure - Ability to translate business issues/challenges into effective/creative program solutions - Life and/or Group and/or Banca Insurance - System Development - Product Knowledge - Microsoft Office (Excel, Words & PowerPoint) - Project Management Job ID 200000EB

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