Customer Success Spec.

17 hours ago

Cyberjaya, Malaysia Shell Full time

**The Role**:
**Accountabilities**:
Order Management:

- Place and amend orders, liaising with lubricant's supply chain & credit service partners as required.
- Manage delivery of orders - take ownership of delivery status enquiries and trouble-shooting; proactively track and update Business Partners as required
- Handle and resolve all queries from Customers
- Schedule standard and non-standard orders
- Process Returned Product

Credit Management:

- Block Order Management - Monitor open orders, review order status and action blocked orders
- Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling

General Inquiries:

- Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell

Dispute Management:

- Own the end to end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case

Feedback and Issues:

- Manage Customer complaints, feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
- Manage and monitor Distributor and Direct Customer complaints through to resolution.
- Ensure ordering issues are visible and managed in accordance to service level agreement

Online Services Support and Setup:

- Support and proactively encourage uptake and utilization of online services
- Act as first level support for system interface errors
- Assist in online services setup for system-to-system setup with existing Customers.
- Work with Customer IT teams to resolve issues and manage internal processes.
**Translated Company Description

**Job Requirements**
- Minimum Bachelor degree (CGPA 3.0 and above) in any field of study
- Possess strong leadership and teamwork-based experience
- Fresh graduates with less than 1 year working experience
- Strong proficiency (Read/Write/Speak) in Bahasa Indonesia and English

**Other Skills & Competence Requirements**
- Value Chain Understanding (Knowledge)
- Commercial and Business Acumen (Knowledge)
- Managing Customer Experience (Skill)
- Problem Solving & Analytical (Skill)
- A good teamwork oriented
**Disclaimer

  • Customer Success Specialist

    6 days ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...

  • Customer Success Specialist

    2 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **NOTE: This role requires a fluent/native Bahasa Indonesia speaker** **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that...

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    Customer Success Specialist (Admin) Work Hour : Monday to Friday I 9.00am to 6.00pm Location : Cyberjaya, Selangor Contract Duration : 6 MonthsSalary : RM 2800Overview :Handling inbound and outbound customer support inquiries via voice and non voice channels for the EV support team (MY & SG markets), provide solution to the customer when leveraging our EV...

  • Customer Success Officer

    1 week ago

    Cyberjaya, Malaysia Ultrack Technology Sdn Bhd (TrackerHero) Full time

    **Position: Customer Success Officer (CMS)** **Location: Cyberjaya** **Qualification: SPM/ Diploma/ Degree** **REQUIREMENTS**: - Have experience in customer service field at least ½ years. - Willing to work shifts working hour (preferably male) - Excellent in communication skills. - Strong logical thinking and problem-solving skills - Fast learner &...

  • Customer Success Specialist

    6 days ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a...

  • Customer Success Manager

    4 days ago

    Cyberjaya, Malaysia BRIDGE DATA CENTRES MALAYSIA III SDN. BHD. Full time

    I. This position will assist the Head of Property Ops and Country General Manager to deliver a full scope of services-related matters to all in-country data centre sites. II. Lead in all IT matters, include but not limited to, all cross connect request, infra-structures and systems to support Office IT, BMS, CCTV, card access, office equipment for BDC...

  • Customer Success Specialist Mobility

    4 days ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Job Details**: - Location: Cyberjaya - Contract Duration: 6 months - Working Hours: Monday to Friday, 9AM - 6PM - Salary: RM 2,800 **Responsibilities**: **Customer Enquiries** - Handle a range of front-line customer enquiries within the agreed processes and ways of working. - Take ownership for the resolution of Integrated Retail B2C complaints, feedback...

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Malaysia Shell Full time

    We are looking for skilled professional to join our team on a **1-year contract**. **What’s the role?** **Overview**: This role may focus on some or all the accountabilities below, depending on operational requirements. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to...

  • Customer Success Specialist

    4 days ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

  • Customer Success Specialist

    4 days ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Details**: - Location: Cyberjaya - Contract Duration: 12 months - Working Hour: Monday to Friday, 9.00 am to 6.00 pm **OR** 8.00 am to 5.00pm - Offered Salary: RM 3,168 **Order Management**: - Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required. - Manage delivery of orders - take ownership of...