Key Account Manager

**Drive Key Account Management initiatives for a fast-growing global SaaS tech company in Malaysia**: **About Anchanto**: **Anchanto**helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L'Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations. Headquartered in Singapore and with more than 10 local offices across Asia-Pacific, the Middle East and Europe, we are growing rapidly and looking for ambitious people to join our teams to build the future successes of Anchanto. **The Role: Key Account Manager** **Responsibilities Include**: - **Managing large corporate customer life cycle post GoLive, and then renewals** - Collect all necessary information and in detail 'what is sold' by sales team to the customers - Setup and execute kick off / introduction call with the customer and the platform delivery team after taking over the account is GoLive - Be extremely structured and diligent in managing customer expectations while Clarifying requirements, priorities, any integrations with customers post implementation - Escalation and resolution of issues, share and track on ETAs as required. Internal escalation of issues faced by customer - **Enterprise and Large Customer / stakeholder expectations and relationship management** - Clear understanding of Maintain crisp, clear and straight communication with the customer in different phases of lifecycle - Responsible to work closely with customers in order to achieve success for the customer while using Anchanto products - Have regular follow-up, status and face-to-face meeting - Keep customer posted about major product release, new features and benefits - **Follow-up on account growth plan and up-sell opportunities with the customer** - Ensure timely invoicing and payments from accounts being managed, resolution of customer queries on invoices if any - Prepare and share internal revenue forecasts. Prepare 12 months account growth plan, forecasts with customer, and work on the plan to achieve those targets - Asess impact on revenue, projections in case of churn situation identified with customer. Manage retention or exit process - Monitor and make sure customer usage on Anchanto platforms - Weekly and Monthly monitoring of product usage and volume for the account as a health check, customer behavior, risk analysis and overall account status - Regular (weekly, monthly, quarterly) meetings with customer side users, decision makers, influencers and mapping the account health and/or any risks - **Manage any delays, external dependencies** - Publish detailed analysis internally on churn, and improvement areas, new features, Internal alerts and get support to retain and renew customer. - Prepare and present proposal to renew customer contracts - Liaise with internal teams to delegate and follow-up on work assigned **Key Competencies** - Demonstrable Project Management Skills with multiple stakeholder Management - Excellent written and verbal communication skills in English. - Experience in project management in the eCommerce/Saas or IT domain - Analytical and problem solving skills with bias towards decision making - Proven inter-personal skills during project management - Ability to work with teams in different geographies **Benefits of working with Anchanto**: - A chance to build a career with a fast-growing global SaaS tech company - An opportunity to collaborate with global teams on interesting sales campaigns - Competitive salary package - Amazing work-life balance - Learning opportunities - Flexible work hours - Beautiful office in the heart of the city