Account Manager

1 week ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Client Relationship Management:

- Serve as the primary point of contact for assigned customers, building trust and rapport.
- Develop and maintain strong, long-term relationships with key stakeholders and decision-makers within customer accounts.
- Understand customer business objectives, challenges, and needs to effectively position company products/services.
- Conduct regular check-ins, business reviews, and performance updates with customers

Account Growth & Revenue:

- Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.
- Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
- Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
- Monitor account performance against KPIs and proactively address any potential issues.

Customer Satisfaction & Retention:

- Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
- Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
- Proactively identify potential risks to customer retention and implement strategies to mitigate them.
- Gather customer feedback and insights to inform product development and service delivery.

Communication & Reporting:

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Prepare reports on account status, performance, and forecasts.
- Keep accurate records of customer interactions and account activities in the CRM system.

Internal Collaboration:

- Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
- Share customer insights and market feedback with relevant departments.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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