Customer Service Specialist
2 days ago
Establish a good relationship with customers and provide excellent customer service.
- Provide customers with accurate and precise product and service information.
- To represent the company in a positive and professional manner.
- Exceeding customer expectations in terms of customer service and accurate information.
- Handle customer service-related inquiries and requests from social media and escalate less-related matters to relevant departments.
- Respond to customer complaints, and feedback professionally with solutions to issues inquired.
- Ensure all customer feedback, inquiries, and complaints are monitored and progressed to the satisfaction of the customer.
- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for respective departments to review.
- Work closely with another department to follow up on the customer order status.
- The additional task required by the company in accordance with the day-to-day operational flow of the company.
**REQUIREMENTS**:
- A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
**Job Types**: Full-time, Contract
Contract length: 6 months
Pay: RM2,000.00 - RM2,500.00 per month
Schedule:
- Day shift
- On call
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
Expected Start Date: 11/01/2024
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