B2b Customer Service

5 days ago


Petaling Jaya, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

**Hiring Now B2B Customer Service (Open for Local Japanese Speaker & Native Japanese)**

**Monday - Friday (8am - 5pm)**

**Location: Damansara Uptown**

**Basic Salary: Up to RM 8,500**

**Responsibilities**:

- Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
- Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
- When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
- Triage support and billing inquiries and direct customers to the appropriate channels

**Basic Skill Requirements**
- Local JLPT N1 equivalent, or native Japanese

English at least B1
- At least 1 year experience in BPO CS or sales
- Understanding of technology industry
- Call center experience
- Utilize Customer Relationship Management (CRM) tool

**Preferred Skill Requirements**
- Experience as a sales representative in a call center environment
- Direct SaaS/Cloud/Platform selling experience
- Direct Cloud PBX Product selling experience
- Salesforce CRM experience preferred
- Knowledge of solution-selling techniques

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Work Location: In person



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