Restaurant Outlet Manager

1 week ago

Kuantan, Malaysia HUJAN RIMBA SANTAI SDN BHD (Loteng, Loft by Loteng, Rimba, Bayu by The Lake) Full time

**Key Responsibilities**:

- Manage outlet daily operation and striving to achieve sales targets while staying within budget.
- To ensure proper service standard & customer satisfaction based on SOPs given.
- Train & supervise staffs to meet company requirements.
- Monitoring customer experiences and resolving any issues.
- Do ordering and received delivery as per schedule. Monitor inventory levels.
- Product Arrangement and Expiry. To control wastage.
- Provide answers to queries presented by customers regarding products information and available offers.
- Cleaning of Outlet.
- Responsible in outlet sales performance & outlet costing (P&L)
- Responsible for the adequate staffing of outlet at any time and delegate task appropriately.
- Perform briefing and meeting with outlet staffs.
- Ensuring staff compliance with relevant legislation and company policies.
- Conduct performance reviews.
- Responsible for the effective execution of any events held in the outlets.
- Maintaining facilities and cleanliness.
- Other ad-hoc duties as required.

**Job Requirements**:

- At least 3-5 year(s) working experience in the Food & Beverage industry.
- Experience in overseeing outlet(s), cost & budget planning.
- Excellent interpersonal & communication skills.
- Excellence in delivering customer satisfaction.
- Initiative and good leadership skills to manage a team.
- Able to communicate in English and Malay. Energetic and able to work independently with long hours on shift.
- Able to work in shift.
- Able to use basic Microsoft word, excel and POS system.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- F&B environment: 3 years (preferred)
- Restaurant management: 3 years (preferred)

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