Customer Service

1 week ago

Kuala Lumpur, Malaysia Madmed Full time

**Customer Service Executive (Fully Remote)**:

- Location: Remote (Singaporean Company)_
**madmed.io**

**About Us**
MadMed.io is a fast-growing digital advertising agency specializing in the medical and aesthetic industry. We partner with leading clinics, doctors, and aesthetic brands to drive high-quality leads through compelling marketing campaigns. Our work is fast-paced, data-driven, and deeply focused on delivering tangible results for our clients.

**About the Role**
We’re looking for a Customer Service Executive who can confidently engage with potential leads for cold-calling and appointment setting on behalf of our clients. If you’re empathetic, organized, and an excellent communicator, this is your opportunity to be the first point of contact for premium clinics and aesthetic brands across the region.

**Key Responsibilities**

**Lead Engagement & Follow-Up**
- Qualify leads by asking the right questions and understanding their needs
- Follow up consistently and maintain high response and engagement rates
- Track all interactions and update lead statuses in the CRM system

**Client Coordination & Feedback**
- Coordinate with internal teams to ensure lead communication aligns with ongoing ad campaigns
- Relay feedback from leads to the client or ad team when necessary
- Help bridge the gap between marketing and sales with clear, timely communication

**Service Knowledge & Representation**
- Develop a strong understanding of our clients’ treatments, services, and offerings
- Represent each clinic or brand professionally and warmly, building trust with every conversation
- Ensure messaging is accurate, on-brand, and aligned with client positioning

**What We’re Looking For**
- Strong communication skills in English (Mandarin is a bonus)
- Customer-focused mindset with patience and empathy
- Prior experience in customer service, telesales, or clinic front-desk roles is preferred
- Highly organized and tech-savvy; familiarity with Social Media Inboxes, WhatsApp Business, Google Sheets, and any other CRM tools
- Comfortable handling multiple clients and adapting tone of voice for different brands

**Why Join MadMed**
- Work in a high-growth, niche industry with premium aesthetic and medical brands
- Be part of a supportive team that values clarity, accountability, and creativity
- Flexible work arrangements and a fast-paced environment that rewards initiative

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- On a scale of 1 to 10, how would you rate your professional English competency?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin? (required)

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)

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