Contact Centre Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia NTT DATA Full time

**Req ID**: 276948

We are currently seeking a Contact Centre Support Specialist - Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

**Requirement**:

- Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
- Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
- Be able to participate/conduct regular DR simulation/live DR exercise.
- Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.
- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
- Proactively Identify and Identify opportunities for preventive Measure.
- Perform Administration & Optimization to achieve of Optimal System Performance
- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards
- Recommend Design and Operational Optimizations
- Respond on time to the queries raised by various business units
- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders
- Work with Project/Enhancement Teams to Review, Transition for Run Team

**Core Skillsets**
- ** OS**: Unix/Linux platform/Windows
- ** DB**: MS SQL and Oracle
- ** App server**: IIS, WebLogic/WebSphere,
- ** Middleware**: WebLogic, CD/SSH
- ** Programming** **Language**: Java, C++, shell script, Windows scripting

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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