Contact Centre Support Specialist

CPA Australia Ltd is looking for a highly skilled Contact Centre Performance Specialist to join our team.In this role, you will be responsible for monitoring and analyzing data in real time to ensure the efficient operation of our Contact Centre.Your key duties will include:Tracking and reporting key performance indicators (KPIs) such as service level,...

Join Our TeamWe are currently seeking a highly skilled and dedicated individual to join our Contact Centre team as a WALK-IN Customer Service Executive.Primary ResponsibilitiesTo handle customer inquiries, respond to queries, and resolve issues efficiently, ensuring customer satisfaction and loyalty.To work collaboratively with colleagues to achieve team...

Exceptional Customer Service: A Key Differentiator:Our team is dedicated to delivering world-class customer experience through our contact centre operations.About Our Team:We are a dynamic team of professionals passionate about delivering exceptional customer service.Job Summary:We seek a highly motivated individual to join our team as a Customer Service...

If you are a motivated and enthusiastic individual looking for a new challenge, we invite you to apply for the position of Executive Contact Centre at Prudential Hong Kong Limited.As an Executive Contact Centre, you will be responsible for managing a team of Customer Service Executives and ensuring that they meet and exceed customer standards and...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

About the RoleWe are seeking a highly motivated and results-driven Customer Support Specialist to join our Call Centre team at Income Insurance Limited. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer experiences and ensuring that our policyholders' enquiries are handled promptly and professionally.Your...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

Contact Centre Leadership Role:We are seeking an experienced leader to join our Contact Centre team at Hong Leong Bank Berhad. As a Contact Centre Leader, you will be responsible for managing the overall performance of the Contact Centre team. This includes ensuring that set objectives and targets are met, as well as evaluating and analysing risk and...

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

We are seeking a skilled Contact Centre Agent to join our team at OCBC. As a key member of the Contact Centre team, you will be responsible for handling customer calls, providing product information, and resolving customer complaints.Key Responsibilities:Answer customer calls in a professional and courteous manner.Provide detailed information on bank...

**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

Contact Centre Job DescriptionWe are seeking a highly motivated Contact Centre Agent to join our team. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. We are looking for someone with a positive attitude, excellent communication skills, and the ability to work...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and enjoy working in a fast-paced environment? If so, we invite you to apply for the position of Contact Centre Team Lead.In this role, you will lead a team of Customer Service Executives and ensure that they meet and exceed customer standards and...

Are you passionate about delivering world-class customer service? Do you have excellent communication skills in Mandarin and Cantonese?About the RoleThis role offers a unique opportunity to join the Shangri-La Shared Services Sdn Bhd team as a Customer Service Executive.Opportunity to work in a shift environment (24/7 operations)Able to learn new skills and...

**Contact Centre Advisor (Support to HK)** **Monday - Friday (If business required, may work on Saturday once a month - pay as OT rate/Transport Claimable)** **8.30am - 5.30pm / 10am - 7pm** **Key Responsibilities**: - Handles inbound calls on customer enquiries and complaints regarding all activities in business process such as policy, membership...

About the RoleThis is an exciting opportunity for a motivated and results-driven individual to join our team as a Contact Centre Executive. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing timely solutions.You will have the opportunity to work with a dynamic team and develop your skills and knowledge in...

**Contact Centre Advisor**: Permanenet Role - **Shift Rotation: 24 hours rotation** **Key Responsibilities**: - Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently. - Update enquiry details and claim documents into system. **Job Requirements**: - SPM holders with at least 5 years of working experience in call...

MHC Asia Group is seeking a skilled Customer Service Consultant to join our team. As a key member of our Contact Centre, you will play a crucial role in delivering exceptional customer service.Your primary responsibility will be to attend to customer enquiries, addressing their uncertainties in a timely and professional manner. You will provide clear and...