Training Manager Bpo

As a Human Resource Manager in a Business Process Outsourcing (BPO) company, your role is crucial in managing the human capital of the organization, ensuring the recruitment, development, and retention of a skilled workforce. You'll be responsible for implementing HR strategies that align with business objectives and support employee engagement and...

We, **SummitNext Technologies Sdn. Bhd.**, are a BPO and Technology Solutions provider where innovation meets excellence. As we continue our rapid expansion, we are seeking an experienced and dynamic **Quality Assurance & Training Manager** to lead our quality management and training functions. This role ensures service excellence, drives continuous...

Job Description: Get to know our team: This team is part of the larger Grab Support function and specifically the Strategy, Analytics and Assurance (SAA) team at the working level. - The SAA team supports all consumer and partner experience transformation, continuous improvements and ongoing business experiments across the consumer experience vertical,...

Partners with the leadership team to understand and execute the organization's human resource strategy to support the business growth. - Provides support and guidance to stakeholders and mgmt. team on HR related scope. - Oversees employee disciplinary, terminations, and investigations. - Maintains compliance with local authorities on local employment laws...

**Key Responsibilities**: - Lead and guide a team of R2R accountants, ensuring effective performance and smooth operations. - Address escalations and maintain stakeholder satisfaction. - Monitor and drive KPIs and SLAs within the team. - Analyze team performance metrics and prepare timely reports. - Oversee key accounting functions, including journal...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

You will report to the Company’s Directors. Additionally, you will be in continuous communication with our business process outsourcing (BPO) clients, ensuring their financial process requirements are met timely and accurately. You will be working cross-functionally with the operations and legal teams in our group: MWKA Corporate Services, MahWengKwai &...

We have two teams, you will be assign based on your experience involvement, and capability - Customer complain team - Risk team **Core Responsibilities** - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements -...

**Job Description & Responsibilities** - Develop training programs and curricula based on organizational goals, departmental needs, and employee skill gaps. - Design instructional materials, including manuals and presentations to support training initiatives. - Facilitate training sessions for employees, either in-person or through virtual platforms. -...

**Century Software Malaysia**, established in 1997, is a premier provider of financial management and business solutions tailored for government agencies. As a systems technology enabler for the public sector, we specialize in Government Resource Planning (GRP) solutions that support financial management, procurement, budgeting, and regulatory compliance....