Supply Operations Associate

1 week ago

Kuala Lumpur, Malaysia Homage Sdn. Bhd. Full time

**JOB TITLE**: Supply Operations (Acquisition & Onboarding)

**Department**: Acquisition

**Location**: Penang, Malaysia

**THE ROLE**:

- Act as the Recruiter that assist and onboard Care Professionals onto the platform
- Act as the Application Success Manager for our Care Professionals, where you help them to keep their profile up-to-date on the system and take up roles that suits their profile and capabilities to deliver best of caregiving

**DAY-TO-DAY ACTIVITIES**:
Acquisition
- Acquire new Care Professionals and ensure that they are well inducted of Homage’s vision, mission and services
- Help Care Professionals to ensure their profiles on the system are up-to-date, this includes updating their credentials and certificates on the system

Onboarding and Activation
- Conduct regular engagement sessions with Care Professionals to understand their challenges and aspirations to create an ideal platform that enables them to outserve Care Recipients
- Conduct new Care Professional onboarding, performance and re-education classes
- Study and review the recruitment funnel and onboarding experience regularly to optimise acquisition and onboarding of Care Professionals; work with Marketing to make informed decisions for acquisition

Work on Strategic Initiatives
- Develop training programmes, in partnership with relevant providers or in-house, to grow the skills and experiences of our Care Professionals.
- Support Care Network team in other partnership-building activities relevant to Care Professional recruitment, rewards and training.
- Grow existing Care Professional engagement and support initiatives including but not limited to rewards programmes, customer support, as well as benefits and bonus schemes.
- Use measurable outcomes to drive results, including Net Promoter Score and other customer happiness metrics for our Care Professionals’ experiences with Homage.
- Support other teams in special projects and tasks

**THE REQUIREMENTS**:

- Detail-oriented: Meticulous and pays attention to how things work
- Action-oriented: Sharp and quick to react to solve problems
- Responsible: Always follow-up their work and with their team members closely
- Listen empathy
- Language: Able to speak and read Bahasa Malaysia and English (Mandarin and Tamil are a bonus)
- Tools: Familiar with Microsoft Word and Excel

Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.

As a leading care services provider, Homage’s core services include Care Assessments, Activities of Daily Living (ADL) assistance, Home Nursing Procedures, Home Rehabilitation services, including Physiotherapy, Speech Therapy and Occupational Therapy.

Operating in Singapore and Malaysia, Homage works with care recipients with a range of mobility and medical conditions, including chronic and terminal illnesses such as Dementia, Stroke, Parkinson’s and cancer, helping them be more mobile and functional as well as providing social and personal care. Homage has previously collaborated with government, health and financial organisations to distribute and deliver home - and community - caregiving services.

**Our Mission**: To enable wellness and recovery through holistic personal care
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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