Front Office Assistant

The role of a Front Office Assistant are to ensure customer service tasks aimed at ensuring smooth operations and providing excellent service to clients or guests. Here are some common responsibilities:

- **Greeting and Assisting Visitors**: Welcoming guests, clients, or customers as they arrive, and providing them with any necessary assistance or information.
- **Answering Phone Calls**: Handling incoming calls, directing them to the appropriate person or department, taking messages, and providing basic information or assistance over the phone.
- **Managing Reception Area**: Maintaining a tidy and organized reception area, ensuring it presents a professional and welcoming atmosphere.
- **Scheduling Appointments**: Coordinating and scheduling appointments or meetings for staff members, clients, or visitors, and updating calendars as needed.
- **Food and Beverage Preparation**: Assist in basic food preparation and beverage serving if required. Ensure all beverages are prepared according to company standards.
- **Data Entry and Record-keeping**: Entering and updating data in databases or systems, maintaining records, and filing documents as needed.
- **Assisting with Administrative Tasks**: Providing support to other administrative staff or departments with tasks such as photocopying, scanning, faxing, and typing documents.
- **Handling Payments**: Processing payments, issuing receipts, and managing cash transactions as required.
- **Providing Information and Assistance**: Offering information and assistance to clients, visitors, or staff regarding office procedures, services, or general inquiries.
- **Coordinating Facilities**: Arranging for maintenance or repairs of office equipment, coordinating with cleaning staff, and ensuring the office environment is safe and functional.
- **Assisting with Special Projects**: Supporting special projects or events as needed.
- **Maintaining Security**: Monitoring access to the premises, ensuring only authorized individuals enter, and following security protocols to safeguard company assets and personnel.

**What we're looking for**
- **Customer-Oriented**: Demonstrates a commitment to providing excellent customer service and enjoys interacting with people.
- **Team Player**: Able to work well with others in a fast-paced environment.
- **Proactive**: Shows initiative in identifying and resolving issues before they escalate
- Able to work shifts, PH, and weekends

A Front Office Assistant plays a crucial role in creating a positive first impression for visitors and providing essential support to ensure the efficient operation of the office or organization. Adaptability, strong communication skills, attention to detail, and a customer-focused approach are essential for success in this role.
- Peranan Pembantu Pejabat Hadapan adalah untuk memastikan tugas perkhidmatan pelanggan yang bertujuan untuk memastikan operasi lancar dan menyediakan perkhidmatan yang cemerlang kepada pelanggan atau tetamu. Berikut adalah beberapa tanggungjawab biasa:_
- _**Memberi layanan kepad tetamu dan pelanggan**_: Mengalu-alukan tetamu, pelanggan atau pelanggan semasa mereka tiba, dan memberi mereka sebarang bantuan atau maklumat yang diperlukan._
- _**Menjawab Panggilan Telefon**_: Mengendalikan panggilan masuk, mengarahkannya kepada orang atau jabatan yang sesuai, menerima mesej dan memberikan maklumat asas atau bantuan melalui telefon._
- _**MenguruskanKawasan Kaunter**_: Memastikan kawasan kaunter tetamu dalam keadaan kemas dan teratur, memastikan ia dalam suasana yang profesional dan mesra._
- _**Menguruskan tempahan dari pelanggan dan tetamu**_: Menyelaras dan menjadualkan janji temu atau mesyuarat untuk kakitangan, pelanggan atau pelawat, dan mengemas kini kalendar mengikut keperluan._
- _**Mengendalikan Surat-menyurat**_: Menyusun dan mengedarkan mel, e-mel, dan surat-menyurat lain, serta menjawab pertanyaan rutin atau memajukannya kepada pihak yang berkaitan._
- _**Penyediaan Makanan dan Minuman**_: Membantu dalam penyediaan makanan asas dan penyajian minuman jika diperlukan. Memastikan semua minuman disediakan mengikut piawaian syarikat._
- _**Kemasukan Data dan Penyimpanan Rekod**_: Memasukkan dan mengemas kini data dalam pangkalan data atau sistem, menyelenggara rekod, dan memfailkan dokumen mengikut keperluan._
- _**Membantu Tugasan Pentadbiran**_: Memberi sokongan kepada kakitangan pentadbiran atau jabatan lain dengan tugas seperti fotokopi, pengimbasan, faks dan dokumen menaip jika diperlukan._
- _**Mengendalikan Pembayaran**_: Memproses pembayaran, mengeluarkan resit dan menguruskan transaksi tunai seperti yang diperlukan._
- _**Menyediakan khidmat pelanggan**_: Menawarkan maklumat dan bantuan kepada pelanggan, pelawat atau kakitangan mengenai prosedur pejabat, perkhidmatan atau pertanyaan am._
- _**Kemudahan Penyelarasan**:_ _Menguruskan penyelenggaraan atau pembaikan peralatan pejabat, menyelaras dengan kakitangan pembersihan, dan memastikan persekitaran pejabat selamat dan be