Noc Operator

**Location**:SS15 Courtyard, Subang Jaya **Contract**: 12 months (extendable) **Job Summary**: Manage NOC Front Office (NOC-FO), facilitate SLA by coordination with customer and internal departments, SLA verification, reporting, meeting, technical knowledge transfer to NOC-FO, SLA management with clarity, gap analysis, claims rationalization &...

Job Duties & ResponsibilitiesResponsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.Capable of performing Fault Analysis and troubleshooting through support portal.Correspond with customer and provide updates in accordance to standard operating procedures.Coordinate...

Job Duties & Responsibilities :Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.Capable of performing Fault Analysis and troubleshooting through support portal.Correspond with customer and provide updates in accordance to standard operating procedures.Coordinate...

_**Job Duties & Responsibilities**_ - Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment. - Capable of performing Fault Analysis and troubleshooting through support portal. - Correspond with customer and provide updates in accordance to standard operating...

Job Description:Internal Support & CommunicationHandle daily inquiries from internal teams (NOC, commercial, and finance).Raise QOS (Quality of Service) issues to NOC.Route & Cost ManagementMonitor Profit & Loss.Make decisions on route management to optimize cost and efficiencySupplier & System ManagementUpload supplier rates into the system within the...

**JOB SCOPE**: - As a 1st Level Support for Operations Team. - Perform 9 hour shift work in NOC and shift replacement if required. - Ensure all alerts are attended and escalated until the issue is resolved. - Manage ticketing system ITOP and update accordingly for tracking purposes. - Perform daily check on any Bandwidth detected down in PRTG. - Hand over...

Hands on Service and perform preventive and corrective maintenance on building Civil, Mechanical & Electrical appliances - Daily routine inspection on Incoming TNB Supply, Building Water Supply System, MSB, Rectifier, HVAC & UPS System to ensure in good working condition. - Perform standby genset offload test and other ancillary equipment on a scheduled...

Job Scope: 1. Shiff 12 Hours working perday, four workking and two day off for change shiff 2. Inspection of HT & LV board component 3. Testing & inspection of Fire fightingRecord HT & LV load (3 times a day) 4. System (Clean agent & control terminal) 5. Inspection of AHU & cooling tower system 6. Electrical system fault troubleshooting 7. Assist technician...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...