NOC Operator

Job Duties & Responsibilities :Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.Capable of performing Fault Analysis and troubleshooting through support portal.Correspond with customer and provide updates in accordance to standard operating procedures.Coordinate...

Job Description:Internal Support & CommunicationHandle daily inquiries from internal teams (NOC, commercial, and finance).Raise QOS (Quality of Service) issues to NOC.Route & Cost ManagementMonitor Profit & Loss.Make decisions on route management to optimize cost and efficiencySupplier & System ManagementUpload supplier rates into the system within the...

Job Description We are looking for an intern to join our HR team in the NIQ Sunway office. You will be supporting the team with the following responsibilities:Updating and maintenance of HR records with new hire information, employee records and other HR operational tasks.Assist in processing employment-related documentation through government portals,...

Job DescriptionWe are looking for an intern to join our HR team in the NIQ Sunway office. You will be supporting the team with the following responsibilities:Updating and maintenance of HR records with new hire information, employee records and other HR operational tasks.Assist in processing employment-related documentation through government portals,...

**Location**:SS15 Courtyard, Subang Jaya **Contract**: 12 months (extendable) **Job Summary**: Manage NOC Front Office (NOC-FO), facilitate SLA by coordination with customer and internal departments, SLA verification, reporting, meeting, technical knowledge transfer to NOC-FO, SLA management with clarity, gap analysis, claims rationalization &...

**NOC Leader** - Salary : Max RM 10 000 - Location: Umobile, Subang Hi-Tech - Working Days and Hours: This project must work as a shift hour. 3 shits per day. 24*7. - NORMAL (Monday - Friday) - Contract period - 1 year. Salary, Need to demonstrate a good attitude. - Lump Sum Contract (Independent Agreement/Contractor) - Not Entitled For EPF, SOCSO, EIS - Not...

**JOB SCOPE**: - As a 1st Level Support for Operations Team. - Perform 9 hour shift work in NOC and shift replacement if required. - Ensure all alerts are attended and escalated until the issue is resolved. - Manage ticketing system ITOP and update accordingly for tracking purposes. - Perform daily check on any Bandwidth detected down in PRTG. - Hand over...

Hands on Service and perform preventive and corrective maintenance on building Civil, Mechanical & Electrical appliances - Daily routine inspection on Incoming TNB Supply, Building Water Supply System, MSB, Rectifier, HVAC & UPS System to ensure in good working condition. - Perform standby genset offload test and other ancillary equipment on a scheduled...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...

**Location**:Petaling Jaya, MY, MY**Job Function**:Supply Chain Management**Requisition Number**:145715**Description**: **Job Summary** - Key member for Supply Review - Manage and monitor inventory operations to ensure inventory is planned at optimal level to meet target turns, working capital performance and revenue growth - Drives the development and...

**Location**:Petaling Jaya, MY, MY**Job Function**:Supply Chain Management**Requisition Number**:156712**Description**: **Job Summary** - Lead/owner for Supply Review - Manage and monitor inventory operations to ensure inventory is planned at optimal level to meet target turns, working capital performance and revenue growth. - Drives the development and...

**Duties and Responsibilities**: - Providing basic technical assistance and support to customers by troubleshooting and - resolving technical issues related to hardware, software, and network systems as first level. - Escalating level 1 support to the NOC/Field Engineer and following up with them until the issue is resolved. - Handle inquiries or questions...

**Role Summary**: The Escalations Duty Specialist (EDS) is an escalation role designed to help facilitate effective communication and drive successful completion of support cases that have customer satisfaction issues. The role involves fielding customer satisfaction escalations, understanding the customer concerns and communicating effectively with internal...