Coordinator, Sea Freight Import

**JOB OVERVIEW**

Provide a pro-active and comprehensive service to the customer in all aspects of import and ocean freight forwarding service

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Register shipments by entering shipment details accurately and promptly into the forwarding system (CW1).
- Monitor all incoming shipments through CW1, carrier websites, or Portnet for estimated arrival details.
- Update internal and external systems, including customer-specific platforms, with shipment data.
- Create ocean freight forwarding documents such as arrival notices, delivery order releases for carriers/CFS, and cartage advice.
- Ensure adherence to all security protocols and procedures.
- Verify the completeness and accuracy of all forwarding documents.
- Ensure all documents for dangerous goods or hazardous cargo are in place and meet carrier requirements when necessary.
- Coordinate permit declarations with the designated vendor.
- Coordinate customer booking requests at both origin and destination points.
- Coordinate closely with carriers and hauliers on shipment arrivals, releases, and deliveries.
- Follow irregularity handling procedures at both destination and origin.
- Escalate any impediments to processing to the direct reporting manager.
- Adhere to customer-specific SOPs.
- Communicate all cargo-related incidents (such as short shipments, damages, misrouting, or missed vessels) to customer service or external brokerage.
- Adhere to global standard processes and corporate governance policies.
- Initiate and follow up on cargo and insurance claims with customers, surveyors, and partner offices for damaged or missing cargo.
- Engage with local and regional procurement teams regarding rates and space.
- Provide backup support to other team members as needed.
- Ensure timely sorting and uploading of documents into eDoc.
- Maintain accountability for accurate and timely updates of monthly reports required by customers.
- Ensure prompt invoicing of shipments in accordance with company KPIs.
- Release invoices to customers with necessary supporting documents, as per requirements or SOP.
- Ensure payment collection before releasing shipments for customers under cash terms.
- Verify that shipment costs are accurately updated in CW1.
- Review vendor/intercompany invoices, raising disputes for incorrect charges.
- Handle disputes and queries from customers and company offices regarding billing issues and resolve them promptly.
- Inform sales personnel of expiration dates on customer quotations.
- Participate in company projects and initiatives as required.

**QUALIFICATIONS**
- At least Diploma
- Minimum of 3 years of experience in sea freight or the freight forwarding industry.
- Knowledge of CW1 system preferred.

**Job Type**: Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday