Team Lead

Job Description

RMA AUDIT Processing
- To ensure RMA audit are completed within 5 working day SLA.
- To ensure check for physical impairment and technical issues and record findings into the ERP systems and necessary report
- To ensure all the audited equipment are properly graded as per the standard Grading
- To ensure all equipment that are audited goes through rigorous system testing and results are documented
- To ensure dis-assembly of parts and return to the warehouse as per SOP stated
- To ensure update the condition (physical and technical) and grade of all audited equipment into the ERP system
- Maintain effective interdepartmental communications as required (Daily Tech Support discussion)
- To ensure sufficient manpower for auditing activities.

RMA Buffer Planning
- To determine ideal stock level for both parts and unit.
- To analyze past usage in order to enable proactive forecasting of RMA parts and/or units planning and into purchasing department.
- To plan on repairing and/or purchasing of parts/units to replenish the RMA buffer to healthy levels.
- The planning of parts/units will encompass HQ, Sabah, Sarawak and Singapore.
- To produce relevant weekly and monthly reporting.
- To present these reports into review meetings.

People Management
- Manpower planning to ensure RMA processing and RMA Audit would be completed within SLA.
- To perform periodic timing of RMA processing & audit in order to adjust productivity baselines. This would serve for KPI Management.

Remarketing (RMTK)
- To ensure inspection of all equipment received from RMTK customer according to 8 units average per day.
- To ensure use of proper troubleshooting method to verify faulty equipment and parts
- To ensure accuracy of all audit finding and communicate with Helpdesk for all needed repairs and replacement materials for RMA products
- To ensure all equipment/parts that are audited goes through rigorous system testing and results are documented

On-Site Support (Ad-Hoc)
- Perform hardware troubleshooting and Software troubleshooting if requested
- To be able to provide resolution to ensure total customer satisfaction is achieved
- Provide Feedback from customer to Team Lead/Manager

Report
- To provide weekly RMA Report to Manager
- Performs analysis and recognizes trends of RMA auditing and processing.
- To assist Managers by triggering them on the trends in order for remedial activities to take place and to drive overall improvements.
- To provide onsite report for every onsite-visit, with accurate problem description and other information according to the CSV given

**Company**
At Rentwise, we are a social enterprise driven by purpose. Social responsibility is at the heart of our business and we believe in using technology for the greater good. Through our solutions and advocacy, we work to address areas such as climate change, poverty, and digital education. We also want to respect our planet and all who live here. In this green movement, we need motivated people who want to take pride in what they do while having a bit of fun.

**Company Mission**:
To be the leading accredited Green IT Infra Service Partner focused on making the valued difference for our clients and the environment.

**Company Mission**
Partnering our clients to deliver outstanding quality and value in our suite of offerings. Constantly creating returns through service excellence and product innovation and growing our business with integrity, reliability and responsibility towards our stakeholders and the environment.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

COVID-19 considerations:
All 85 employees are fully vaccinated. We have daily sanitizing activities in our office, provide face mask and hand sanitizers. We also provide covid-19 quarantine leave.

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- IT support: 3 years (required)