Warehouse Technical Support Executive
22 hours ago
**Responsibility**
We are seeking a results-driven leader to manage the day-to-day activities of our Customer Support team and motivate them within an operations and support environment. This highly customer-oriented, fast-paced, and people-focused role aims to provide and support customers, ensuring they receive their solutions 100% on time and in-full. The role also involves actively reviewing, identifying, reporting and escalating any potential performance-related improvements to the Manager.
**Key Responsibilities**:
- Engage closely with business partners and/or superiors on complaints or escalation received.
- Interface with customers, suppliers, and internal teams on project requirements and objectives.
- Manage daily operations to ensure operational efficiency meets targets.
- Correspond and collaborate with business partners and superiors on clarifications, inquiries on cases, escalations, and /or any received customer complaints.
- Ensure and maintain the team's motivation, quality, turnaround time, productivity, and benchmarks at a good standard.
- Evaluate, compile and prepare weekly and monthly customer complaint reports.
- Troubleshoot compliance issues related to sanitaryware, smart toilet products, and water dispenser products.
- Support sales team on product technical information, sample board and setup of mock up sample at client's office.
- Provide technical product briefing and demo to internal team member as well as client.
**Requirements**:
- Min 3 years of working experience in supporting customer complaints.
- Wide exposure to plastic manufacturing, especially in kitchen and bathroom products.
- Proficient in Microsoft Office, CAD or SolidWorks (Component Design)
**Benefits**
- Competitive basic salary
- Attractive yearly performance bonus
- Five-Day week (9am ~ 6pm)
- Group Hospitalization medical coverage, Personal Accident and Term Life Insurance coverage.
- Vast opportunities for career development and growth
Pay: RM2,300.00 - RM3,400.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Semenyih: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your expected salary?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 3 years (preferred)
- CAD: 3 years (preferred)
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