Immediate Joiner

2 days ago

Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

**Duties **a**nd Responsibilities: *
- Provide primarily customer service-based phone support to the client’s customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand..
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.

**Requirements**:

- Min 1 year experience in customer service call center.
- Fluent and good communication skills in English.
- Able and willing to work in rotational shift.
- Have own transport.
- Able to join immediately.

**Job Types**: Temporary, Contract
Contract length: 3 months

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you open for contract basis?
- Are you willing to work on rotational shift?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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