Customer Service Executive
7 days ago
Role: Customer Service Executive (Bahasa & English Speaker)
Location: Johor Bahru, Malaysia.Malaysia & Singapore Market
Qualification: completed with SPM, UEC, and IGCSE certificates.
Language: Bahasa Melayu & English
Working Days & Shifts: 24*7 Rotational Shifts, 6 days
Joining Date: 5th & 17th March 2025 Salary: RM 2,100 + RM 400 KPI + Shifts + RM 600 (6 Days Allowance)
Leave Policy: Annual Leave - 12 Days, Medical Leave - 14 Days, Additional leave details will be provided during the onboarding process
**Job Expectations:*-**
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
Pay: Up to RM3,100.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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