Customer Service

7 days ago

Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

**The Opportunity**

As the Customer Service Specialist, you will provide efficient and accurate data entry support while delivering excellent customer service. This position plays a crucial role to contribute to the smooth operation of the customer service department by handling data-related tasks effectively and assisting in delivering exceptional service to customers.

**Key Responsibilities**
- Accurate input and maintenance of data in databases, ensuring data integrity and confidentiality.
- Resolve customer concerns in a timely manner and maintain records of customer interactions.
- Effectively communicate with internal teams and clients.
- Priorities tasks and manage deadlines efficiently.
- Troubleshoot and resolve data and customer-related issues.
- Identify areas for process improvement.
- Assisting with inventory control processes, including monitoring stock levels.

**Skills, Experience & Qualifications**
- Proficient typing and data entry experience, knowledge of the software UNLEASHED would be an advantage.
- Exceptional customer service, active listening, and verbal and written English Language communication skills.
- Proficiency with MS Office Suite & other data entry software.
- A good team player that enjoys working collaboratively.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Self-motivated and results driven.

**ASW Offers**
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.

LI-JL1

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