Customer Service Officer

2 weeks ago

Puchong, Malaysia I Can Read Puchong Full time

CUSTOMER SERVICE OFFICER (PART TIME BASIS)

**About the Role**
- Make follow up phone calls to our existing customer base to suggest I CAN READ courses
- Recommend suitable courses to students from 2.5-12 years old
- Practice sales technique and offer an awesome call experience
- You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.
- You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.
- You observe details in your environment and delight in finding ways to make things better
- Reception Duties

**REQUIREMENTS**

This is a part-time position so we can set up a schedule of how many hours committed per week. We’re looking for young, energetic, and eager learner who wants to learn all about start-up and be trained up Administration, Operations, and Customer Service. Opportunity to work up to full time in long term. Students are welcome to apply.
- Have relevant working experience in sales and customer service function
- Excellent command of spoken English
- Be able to communicate effectively and sensitively
- Caring and compassionate attitude is a must
- Cheerful, independent, proactive, meticulous, flexible and able to work in a fast-paced working environment
- Operate well under pressure and tight timelines, be adaptive to a changing environment
- At least a basic proficiency in MS _**Word**_and MS _**Excel**_
- Working hour: 16 hrs per week for a start
- RM10/hr (exclude lunch hour)
- Transport Reimbursement up to RM12
- Willing to work in Puchong

**Job Types**: Part-time, Temporary

Pay: RM10.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- On call
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)

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