Customer Service Executive
5 days ago
Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do: Process client requests and solve issues via inbound phone call, live chat and email by navigating multiple programs while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via CRM tools.Update clients on their request status accordingly.Achieve quarterly KPI targets set by the CS manager.Perform other ad hoc tasks assigned by the manager. What makes you a great fit: Good written and spoken communication skills in English.Good written and spoken communication skills in Cantonese. Good written and spoken communication skills in Traditional Mandarin.Strong client-facing and communication skills.Troubleshooting and multitasking skills.Self-motivated and highly reliable.Customer service orientation.Minimum 1 year of working experience in the service industry will be an added advantage for this position.Fresh Graduates are encouraged to apply (Full Training Provided will be provided).Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest). What we offer along the way: 1 month accommodation provided for outstation employees relocating to Johor Bahru6th-Day Allowance: RM 300Night Shift Allowance: RM 300KPI Incentive: RM 400EPF & SOCSO ContributionsSick Leave & Annual LeaveShuttle Service Provided for the following areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit IndahQuarterly Staff Recognition & Appreciation ProgramsClear Career Progression Path: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior ManagerInternal Job Program (IJP): After 1 year, employees may apply to transfer to other departments such as Finance, Human Resources, and more offering new challenges and growth opportunities
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Customer Service
1 week ago
Johor Bahru, Malaysia Customer Connect Malaysia Coway Full time_**Engage with database customer.**_ - **Database provided everyday.**_ - **Responsible in terms of product & testimonial.**_ - **Communicate with customers about the service of product in call.**_ - **Providing information about products/services, and assisting with easy service issues.**_ **Job Types**: Full-time, Part-time, Fresh graduate, Student...
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Customer Service Team Leader
4 days ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
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Customer Service Team Leader
7 days ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
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Customer Service Officer
2 days ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
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Customer Service Officer
2 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
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Customer Service Intern
2 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Customer Service Internship** **Responsibility** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for...
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Customer Service Consultant
4 days ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...
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Customer Service Executive
1 week ago
Johor Bahru, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service- Job Description: - Proficiency in English Communication(Speak, Read, Write) - Handling all inbound calls pertaining to customer general...
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Customer Service
1 week ago
Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full timeAs a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...
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Customer Service Executive
2 days ago
Johor Bahru, Johor, Malaysia Arvion Services Full time 80,000 - 160,000 per yearJob Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do:Process...
