Digital Marketing, Account Servicing Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia clickTRUE Pte Ltd Full time 30,000 - 60,000 per year

You'll lead a team of designers, campaign optimisers and writers to deliver exceptional returns on our client's marketing campaigns, whether it is generating enquiries or driving awareness for a brand or product. We are looking for a competent, detail-oriented, service-focused individual to help our clients to achieve their marketing objectives.

We want candidates who are willing to or can already:

  • Manage day-to-day client relationships throughout their journey with us
  • Onboard new clients into clickTRUE's campaign process
  • Interact regularly with clients through telephone calls, email, and online or face-to-face meetings to discuss and understand their current marketing needs
  • Provide consultation, strategy, and media plans for clients based on their business objectives
  • Respond to client inquiries in a timely and professional manner
  • Proofread and maintain the quality of all outgoing deliverables
  • Analyse, interpret and present campaign reports to the client
  • Develop a thorough understanding of internal tools and processes, and become an expert on our core service offerings to clients
  • Work closely with the sales and other cross-functional teams to manage and launch the client's campaign on time
  • Meet campaign timelines and deliverables in a timely fashion
  • Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations
  • Oversee campaign delivery plus identify up-sell opportunities with the sales team
  • Build relationships with clients based on trust and respect
  • Stay informed about updates on Facebook, Google, LinkedIn and other digital advertising platforms

You'll be great for the job if:

  • You are independent, resourceful, and not shy to talk to new and potential clients to form new connections
  • You are highly organised, meticulous and have an eye for detall and you can spot the error in this sentence
  • You got no time for nonsense (but will choose to be kind anyway because #lifehappens )
  • You can multitask without breaking much of a sweat (assessed when you can keep focus and a smile while having clients, team-mates and managers asking for stuff to be done at the same time);
  • You have good time-management ability (we don't want to micro-manage you)
  • You get irritated with the state of some websites and advertisements and you would want to help clients stand out from the crowd
  • You want to be always learning and evolving in your chosen profession

Extra points when we assess your application:

  • Preferably 1-2 years of working experience in a similar role and have relevant experience in project management, sales, digital marketing, customer service, and/or account management in advertising / creative / digital agency environment (
    fresh graduates are encouraged to apply too

)
- Possess at least Bachelor's Degree / Post-Graduate Diploma / Professional Degree in Business Studies / Advertising / Marketing / Mass Communications or equivalent
- Proficient in English to communicate, present, assert and speak to all the different stakeholders involved
- Able to manage multiple accounts and campaigns at the same time
- Understand digital advertising success metrics
- Excellent in Microsoft Excel and PowerPoint
- Understand the needs of clients and translate requirements into campaign briefs for documentation

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