Key Account Executive/Client Success Specialist

1 day ago

Klang, Selangor, Malaysia Mysense Sdn Bhd Full time

Why Join Us?

  • Competitive Benefits: Medical, Dental, Optical, Insurance, Annual Bonus, Team Building, Overseas Company Trips, Performance & Sales Incentives, Birthday Leave and Sports Activity, Covered Travel Expenses
  • Comprehensive Training: 1-to-1 on-the-job training provided
  • Dynamic Environment: Work in a supportive and energetic team. Receive recognition for your performance
  • Career Growth: Opportunities for advancement
  • Full set of Macbook and Iphone provided
  • Location : Jaya One, Petaling Jaya
  • Convenient Hours: 8:30 am - 5:30 pm (Flexible Working Hour),Monday to Friday (1 day WFH)

Responsibilities

  • Support the SEO team in executing Google marketing initiatives (SEO, SEM, and website development) that align with client objectives and contribute to achieving measurable results.
  • Provide exceptional customer service by promptly addressing client queries, resolving issues, and maintaining regular communication via phone, email, or meetings.
  • Build and maintain strong client relationships throughout all project stages, ensuring clear communication and timely updates on progress, performance, and results.
  • Present campaign ideas, project updates, and performance reports as per Operating Standards or client requests.
  • Coordinate internal resources and timelines to ensure projects are delivered on time, within scope, and meet quality standards.

What We're Seeking:

  • Bachelor's degree in marketing, business administration, or a related field.
  • Must have experience in client servicing, managing accounts, project management and ensuring client satisfaction.
  • Preferred to have basic SEO knowledge,  understand keywords ranking, Meta tags, Heading Format
  • Preferred to have 1 -3 year of working experience in digital marketing marketing/  SEO / SEM / Web development campaign management.
  • Good to have experience in Marketing Agency background.
  • Ability to meet deadlines and outstanding time management skill.
  • Excellent presentation skills with strong communication and interpersonal skills.
  • Good command in English and Bahasa Malaysia. Mandarin is required to handle our

    Chinese Clients. Other Chinese dialects will be an added advantage.
  • Proficient in using SEO tools such as Ahrefs, SEMrush, and Google Search Console will be added advantage
  • Open to candidates with full working right in Malaysia only.

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