Assistant Logistics

1 day ago

Shah Alam, Selangor, Malaysia Mommyhana Creative Sdn Bhd Full time

Main Job & Responsibilities

  1. To assist on coordinate with third party logistic and in house logistic department to ensure order is delivered on time

  2. To assist in preparing of stock which requested by the outlets

  3. To manage the manual converting of website orders placed by customers

  4. To assist on submit orders to third party logistic for packing process

  5. To assist on schedule delivery of goods using computer software applications to track items in transit or warehouse storage locations

  6. To assist on respond to customers' questions and resolve their issues via multiple channels (incoming calls / Live Chat / Chatbot / Emails etc) promptly and efficiently.

  7. To assist Customer Relations attend to customer enquiries in a timely manner and efficiently resolve issue.

  8. To assist on prepare the defective product or service reports by collecting and analyzing customer information.

  9. To have full products knowledge (all SKU's) especially in warranty part.

  10. To assist with placement of orders, refunds, and exchange.

  11. To assist in compile reports on overall customer satisfaction.

  12. To assist on file, maintain and up-to-date database of the required monthly Sales Order / Delivery reports e.g.

  13. To assist on manage all the delivery orders of the resellers / customer order from system (pick up).

  14. To assist on keep track for any defective items returned from customers and liaise with warranty team.

  15. To assist on set proper procedure to response any issues and complaints.

  16. To assist on report customer feedback to internal for service and product-experience improvement.

  17. Any other relevant task and assignment which will be communicated from time to time.

Background

  1. Minimum educational background in Diploma of any field.

  2. Preferred working experience in related field.

  3. Ability to multi-task, prioritize and manage time effectively.

Specific Knowledge and Skills Requirement

  1. Customer Service

  2. Product Knowledge

  3. Documentation

  4. Communication

  5. Quick thinking

Job Type: Part-time

Pay: RM8.17 per hour

Work Location: In person

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