Sales Customer Service Executive

4 hours ago

Johor Bahru, Johor, Malaysia Maritec Pte Ltd Full time 40,000 - 60,000 per year

Looking for based in JB Candidates.

Fresh Graduates are welcome to apply.

Job Requirements

  • Must have a diploma and above.
  • Be proficient in MS Office products.
  • Have strong communication skills and command of language.
  • Need to report to SG Office once a week.
  • Experience in Marine/Shipyard/Lab Testing is an added bonus.

Job Responsibilities

1: Support of the sales team in organizing and attending sales events (~40% of your time)

·       Update of contacts & Customer relationship activity in Salesforce (a CRM system)

·       Follow-up on clients inquiry (before sales and after sales)

·       Preparing quotation/agreement and contract management

·       Assist the BDM to maintain client relationship with existing clients by regular follow-up visits, Query & issue gathering

·       Follow up with Clients on a regular basis for SOA, pending payments

·       Support sales account manager to develop new customer base by tender participation, cold calls & Introductory e-mails, etc

·       Support sales team for weekly report/monthly report or clients analysis

2: Follow up activity with Client for Projects (~50% of your time)

·       Follow up activity with Client for Project Updates & liaison with Operations team

·       Co-ordinating with sub-contractors for tendering and pricing negotiations

·       Arrange DHL or partner for Samples collection, follow-up on samples testing, reporting if necessary

·       Take action for ON-HOLD samples

·       Arrange sampling kit/product delivery

·       Submit the invoicing application to account when the project is completed

·       Operation for MEIMS (Lab testing software) and SAP (sales module only)

3: Liaison with Marketing for Realizing the companies digital marketing strategy (e.g. Brochures, Marketing tools, Presentation content, conferences) ( ~5% of your time)

4: Admin works and support sales team for some documents filling, reporting, presentation, etc (~5% of your time)

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