Manager, Service

3 days ago

Batu Caves, Selangor, Malaysia TCIE Full time 80,000 - 105,000 per year

Job Summary

The Manager, Service is responsible for overseeing daily workshop operations to ensure efficient workflow, superior customer service, and compliance with company standards. This role involves managing performance, optimizing service quality, and achieving financial and operational targets in alignment with organizational goals.

Key Responsibilities

1. Workshop Operations Management

  • Oversee and coordinate day-to-day service operations to ensure smooth, efficient, and safe workflows.
  • Monitor repair progress and turnaround time to minimize vehicle downtime.
  • Track outstanding Repair Orders (ROs) to ensure timely job completion, closure, and invoicing.

2. Customer Service & Satisfaction

  • Address and resolve customer concerns promptly and professionally.
  • Ensure service quality meets or exceeds customer expectations.
  • Collaborate closely with the Head of Branch (Operations) to update clients on job progress and maintain effective communication channels.

3. Team Leadership & Performance Management

  • Set clear departmental objectives and conduct periodic performance reviews.
  • Promote teamwork, accountability, and a culture of continuous improvement.
  • Guide and develop service personnel to enhance technical and operational competencies.

4. Financial & Revenue Management

  • Manage and control the service department's budget, revenue, and expenses.
  • Monitor workshop productivity, efficiency, and profitability KPIs on a regular basis.
  • Identify cost-saving measures and implement strategies to improve financial outcomes.

5. Compliance, Safety & Quality Assurance

  • Ensure all workshop operations comply with company SOPs, safety regulations, and quality standards.
  • Promote a strong safety culture and adherence to occupational health and safety practices.
  • Continuously improve operational procedures to maintain service excellence.

Requirements

  • Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.
  • Minimum 5–10 years of working experience in service or workshop management, preferably in the commercial vehicle industry.
  • Strong leadership, communication, and analytical skills.
  • Customer-oriented with proven ability to drive team performance and operational efficiency.

Job Type: Full-time

Pay: RM5, RM8,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Application Question(s):

  • How long is your notice period?
  • How much is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Automotive: 5 years (Required)

Work Location: In person

  • Manager, Service

    3 days ago

    Batu Caves, Selangor, Malaysia Tan Chong Group Full time 90,000 - 120,000 per year

    Job description:Job SummaryThe Manager, Service is responsible for overseeing daily workshop operations to ensure efficient workflow, superior customer service, and compliance with company standards. This role involves managing performance, optimizing service quality, and achieving financial and operational targets in alignment with organizational goals.Key...

  • Service Advisor

    3 days ago

    Batu Caves, Selangor, Malaysia MPV Motors Sdn Bhd Full time 40,000 - 60,000 per year

    About the role As a Service Advisor at MPV Motors Sdn Bhd, you will be the first point of contact for our customers, providing exceptional customer service and support. In this full-time role based in Batu Caves, Selangor, you will be responsible for managing customer queries, booking vehicle servicing, and ensuring a seamless experience from start to...

  • Service Advisor

    3 days ago

    Batu Caves, Selangor, Malaysia Cycle & Carriage Full time 46,800 per year

    RESPONSIBILITIES:To provide professional automobile advisory services to customers visiting the service centre.To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.To record all customer's...

  • Clinic Manager

    3 days ago

    Batu Caves, Selangor, Malaysia MEDIPRIMA HEALTHCARE Full time 30,000 - 60,000 per year

    ResponsibilitiesManage and oversee daily clinic operations to ensure smooth and efficient workflow.Monitor and improve clinic sales performance, patient volume, and service profitability.Plan and execute marketing and promotional strategies to increase patient visits, corporate panels, and health screening sales.Collaborate with management to set and achieve...

  • Customer Service cum Beauty Therapist

    1 day ago

    Batu Caves, Selangor, Malaysia Iswanah Global Sdn Bhd Full time 20,000 - 40,000 per year

    Company DescriptionIswanah Global Sdn Bhd is a rapidly growing beauty and wellness company offering spa services, beauty treatments, wellness therapy, and health products. We are committed to delivering a premium, comfortable, and friendly customer experience — aligned with our mission to become the leading beauty & wellness brand in Malaysia.Role...

  • Manager, Building Maintenance

    3 days ago

    Batu Caves, Selangor, Malaysia AFA PROJECT AND MANAGEMENT SERVICES SDN. BHD. Full time 14,400 - 120,000 per year

    To oversee the day-to-day Building Maintenance of Menara AFA. Responsible in overseeing the operations, maintenance and administration of Menara AFA and ensures that the building is well-maintained, complies with regulations and meet the needs of tenants or occupants.Requirements:Oversee daily operations and maintenance of the building, ensuring all systems...

  • IT Project Manager

    3 days ago

    Batu Caves, Selangor, Malaysia Hirehub Management Full time 90,000 - 120,000 per year

    Are you an organized and proactive professional with a talent for coordinating complex IT operations? We are seeking an IT Project Manager / Coordinator who excels at bringing together people, processes, and technology to ensure seamless execution of our IT initiatives. In this role, you will act as the central point of coordination for all IT-related...

  • Product Development Manager

    3 days ago

    Batu Caves, Selangor, Malaysia Hirehub Management Full time $60,000 - $120,000 per year

    Are you a problem-solver who always finds a solution? Do you have a passion for growth and a commitment to achieving results? Join our highly profitable, tech-driven laundromat business as an Product Development Manager. We are seeking someone who is dedicated to personal and professional growth, eager to make a lasting impact, and excited to drive...

  • IT Operations Manager

    3 days ago

    Batu Caves, Selangor, Malaysia Hirehub Management Full time 120,000 - 200,000 per year

    Company Overview:Our client offers a self-service laundry solution in Malaysia that provides an easy and convenient way to clean and dry your weekly laundry using heavy-duty industrial machines at affordable prices. Customers can do their laundry at any time of day, without worrying about the weather, time constraints, or how long the cleaning process will...

  • Terminal Operations Manager

    2 weeks ago

    Batu Caves, Selangor, Malaysia NSS IT Solution Sdn Bhd Full time 60,000 - 120,000 per year

    Responsibilities:1. Terminal OperationsLead and oversee daily terminal operations to ensure smooth and efficient performance.Manage budgets, resources, and KPIs to achieve business goals.2. Stakeholder ManagementAct as the main liaison between bus operators, clients, and internal teams.Build and maintain strong partnerships with service providers and...