Automotive Service Advisor

16 hours ago

Kota Bharu, Kelantan, Malaysia Berkat Group Resources (Timsun Franchise Kota Bharu) Full time

We have an exciting new role to join our team in Kota Bharu as a Automotive Service Advisor to help us to build up our business activities. We are looking for a friendly and motivated individual to join our team.

  1. Customer Interaction & Consultation:

-Greet and welcome customers to the service department.

-Actively listen to customer concerns and identify their vehicle issues or service needs.

-Provide accurate information about repair services, timelines, and costs.

-Offer maintenance and repair recommendations based on manufacturer guidelines and vehicle performance.

  1. Service Scheduling & Coordination:

-Schedule appointments for vehicle service and repairs, managing the service calendar effectively.

-Ensure timely and efficient repair work by coordinating with technicians and service staff.

-Provide updates to customers about the status of their vehicle throughout the service process.

  1. Job Documentation & Estimations:

-Create detailed service orders (S.O.R.) including required services, parts, and estimated costs.
--Provide accurate service quotes and repair estimates.

-Review the final invoice with customers, ensuring that all work performed is accurately documented and explained.

  1. Customer Satisfaction & Follow-Up:

-Ensure customer satisfaction by delivering excellent service, answering queries, and addressing concerns.

-Follow up with customers after service completion to ensure satisfaction and build long-term relationships.

-Handle any customer complaints or issues professionally and in accordance with company policies.

  1. Parts Management:

-Liaise with the parts department to ensure required parts are available for scheduled services.

-Ensure that replacement parts meet quality standards and are properly ordered.

  1. Administrative Duties:

-Maintain accurate records of customer interactions, service orders, and job progress.

-Maintain up-to-date knowledge of service offerings, promotions, and product updates.

  1. Sales & Upselling:

-Identify opportunities for additional services or repairs and provide recommendations to customers.

-Promote value-added services, such as extended warranties, service packages, or vehicle accessories.

  1. Health & Safety Compliance:

-Adhere to all safety and environmental regulations while ensuring the workplace is clean, organized, and safe for customers and staff.

Qualifications & Skills:

Education: High School diploma or equivalent (automotive training or certification is a plus).

Experience: 2+ years of experience in automotive service advising, customer service, or related field.

Technical Knowledge: Good understanding of automotive systems and repair processes; familiarity with diagnostic tools.

Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and staff.

Customer Service: Strong customer service orientation with the ability to manage client expectations and build relationships.

Sales Skills: Ability to upsell services and products in a consultative manner.

Computer Proficiency: Familiarity with service management software, Microsoft Office, and general computer operations.

Problem-Solving: Ability to handle difficult or dissatisfied customers in a professional and calm manner.

Time Management: Strong organizational skills to handle multiple tasks and prioritize efficiently.

Working Conditions:

Male

Full-time position with [working hours].

May require overtime during busy service periods.

Work is typically performed in a fast-paced automotive service environment.

Can work under pressure.

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

  • Additional leave
  • Company car
  • Free parking
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Experience:

  • Service Advisor: 1 year (Required)

License/Certification:

  • Driving Licence (Required)

Work Location: In person

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