Quality Assurance Executive, Sales Enablement

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Full time 900,000 - 1,200,000 per year
Company Description

"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

Job Description

DUTIES AND RESPONSIBILITIES:

  • Performs call monitoring and provides trend data to the site management team.
  • Uses a quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of Call, and email responses.
  • Participates in call listening/ interaction deep dive programs to identify vendors needs and expectations.
  • Provides feedback to commercial operation team leaders and managers.
  • Analyse vendors' pain points and work together with sales enablement (training team) to find a solution for the issues identified.
  • Flag non performing agents & support performance with coaching & feedback interventions via team leader or trainer.
  • Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives.
  • Participate in calibration calls to improve overall understanding & usage of QA Scorecard
  • Perform QA scorecard review for all new joiners

REQUIREMENTS:

  • Able to speak and write in "Thai"
  • Ability to speak, read & write in required language Is mandatory
  • Minimum 1-year handling sales team or been in sales environment
  • Training skills is a plus
Additional Information

Vendor Experienced Executives (QA) audit interactions to measure adherence to prescribed companycpolicies and processes. The analyst is a flag bearer for the Foodpanda brand and evaluates interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and agent behavior for both compliance and sales improvement.

1. Auditing a team of front line agents across commercial for all sales transaction quality and SOP

adherence for Commercial Operations

2. To maintain desired levels of productivity & accuracy on audits performed by self

3. To coach front line agents on overall SOP, Process,new changes and sales skills improvement

4. Perform VOC analysis to identify the root cause of vendor pain & flag potential issues

  • Quality Assurance Automation Engineer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full time 40,000 - 120,000 per year

    Join one of Malaysia's leading digital finance and technology companies, known for driving innovation in cashless payments and everyday digital services. The team is expanding its R&D capabilities and is seeking aTest Automation Specialistto strengthen quality assurance across its products and platforms.In this role, you will design and implement end-to-end...

  • Specialist - Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Pte Ltd Full time 90,000 - 120,000 per year

    Join one of Malaysia's leading digital finance and technology companies, known for driving innovation in cashless payments and everyday digital services. The team is expanding its R&D capabilities and is seeking a Test Automation Specialist to strengthen quality assurance across its products and platforms.In this role, you will design and implement...

  • Intern, Sales Enablement

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Plc Full time 30,000 - 40,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Sales & Channel Enablement Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VISIONTECH PTE. LTD. Full time 8,000 - 12,000 per year

    Working Arrangement: RemoteEmployment Type: Full TimeFor Malaysian onlyVisionGroup is looking for a fast, structured Sales & Channel Enablement Executive to support our sales and partner motions. You'll build and customise pre-sales and enablement decks, keep channel initiatives on track, and learn Vision's AI platform deeply enough to support demos and...

  • Intern, Sales Enablement

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time 30,000 - 60,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Quality Assurance Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pecca Group Berhad Full time 60,000 - 120,000 per year

    About the roleAs the Quality Assurance Executive at Pecca Leather Sdn Bhd, you will play a crucial role in ensuring the consistent quality and reliability of the company's leather products. This full-time position is based in Kepong, Kuala Lumpur and will involve overseeing the internal quality control processes throughout the manufacturing and distribution...

  • Quality Assurance

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time 50,000 - 100,000 per year

    Summary of the Role:To develop, plan and administer a wide range of training programs (including technical, soft skills and induction) to Claims Team or where training is required to support claims processing services.To conduct monthly Quality Assurance checking to measure the effectiveness of the training provided; to identify gaps in processes and claim...

  • Quality Assurance Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mentari Muara Sdn Bhd Full time 48,000 - 60,000 per year

    Key Responsibilities:Compliance and Auditing:Regularly audit and inspect maintenance procedures and work completed to ensure compliance with CAAM regulations, international aviation safety standards, and company policies.Review the implementation of aircraft maintenance procedures in line with national and international aviation authorities (e.g., CAAM,...

  • Quality Assurance

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 60,000 - 120,000 per year

    Job SummaryLiaises with business stakeholders, end users, business analysts, project managers, and development teams to identify and document the required tests and test scenarios, ensuring that these cover all the business requirements. They perform, monitor, and report the test execution progress and the overall quality experience of the target test...

  • Quality Assurance

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Amadeus Full time 600,000 - 1,200,000 per year

    Job TitleQuality Assurance (QA) & Implementation EngineerAbout the RoleWe are seeking a Quality Assurance (QA) & Implementation Engineer passionate about driving impactful projects in Airport Operations. In this role, you will:Implement Amadeus hardware and software solutions and maintain test systems with accurate configurations to support both functional...