Customer Service Officer

Job Description:Provides information to customers by verifying understanding of request; answering questions; offering assistance.Collects revenue by receiving and recording payments.Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.Improves quality results by evaluating processes, recommending...

Responsibilities:Respond to customer inquiries, complaints, suggestions and commendations received via phone.Deliver high-quality service by providing accurate information, offering appropriate solutions and maintaining positive customer relationships to enhance overall satisfaction.Identify customer needs and relay feedback to relevant departments while...

To maintain customer database.To receive and process all purchase orders from customers.To work with the production, warehouse and logistics teams to make delivery arrangement for customer orders.To all ensure all customer purchase orders, invoices and other documentation (physical and electronic) are accurate, up-to-date and fully traceable.To handle...

Company Background:We are representing our client who is in the steel manufacturing industry. As part of our client's ongoing ERP system implementation, they are seeking a proactive and detail-oriented Customer Service (Assistant Officer) to support order processing and customer coordination tasks. This role is suitable for junior candidates who are...

JOB RESPONSIBILITIES:Responsible to confirm with clients and make records of shipment.Responsible to make booking with shipping lines for weekly shipment movement i.e: confirm freight and container movement for the week.Make arrangement with Transport Dept for collection and delivery of cargo to warehouse. Stick "damaged" sticker on the cargo.Ensure...

JOB RESPONSIBILITIES:Customer Handling: Greet customers professionally and understand their service or repair needs.Record customer complaints accurately and ensure clear communication to the technical team.Provide repair estimates, service recommendations, and obtain customer approval prior to job commencement.Service Coordination: Coordinate with...

Key ResponsibilitiesCustomer Service Serve as the first point of contact for customers via phone, email, or in person. Handle customer inquiries, bookings, and service requests promptly and professionally. Coordinate with operations, warehouse, and transport teams to ensure timely deliveryand smooth logistics arrangements. Provide accurate...

About the role Are you an enthusiastic and customer-focused individual looking to join a dynamic team in the transportation and logistics industry? Ideal Gemilang Resources Sdn Bhd, a leading fleet management company based in Port Klang, Selangor, is seeking a talented Customer Service Assistant to join our growing organisation. This full-time position will...

Job Title: Customer Service RepresentativeLocation: Klang, MalaysiaJob Type: Full TimeSalary Range: RM RM 3500 per monthJob Description:We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers on various e-commerce platforms. The ideal candidate will have excellent communication skills, a...

Key ResponsibilitiesHandle customer inquiries and provide timely, accurate responses.Coordinate with clients, operations, and internal teams to ensure smooth shipment processes.Prepare and review shipping documents and related paperwork.Monitor shipments, update customers proactively, and resolve issues promptly.Maintain strong customer relationships and...