Device Integration Analyst

2 days ago

Puchong New Village, Malaysia HCLTech Full time $60,000 - $80,000 per year

Responsibilities :

  • Service for design and implementation of new workplace infrastructure solutions
  • Service to drive, coordinate and interface with the computer refresh project or other mass rollouts.
  • Service for industrialization of the Operational Processes (automate and improve OS and standard tools related tasks)
  • Service Provider's personnel to use tools and methodologies to load, deploy and customize operating system as well as third party software. (Packaging: msi/mst/appv)
  • Service with 3rd line support (troubleshooting, incident, and change management) for OS and standard tools (Encryption, Antivirus, misc. security, …)
  • Service to customize workstations to meet user specifications and site/security standards.
  • Service to prepare and deliver planned maintenance/upgrades (security patching, operating system, and tooling upgrades, ...)
  • Service to develop and maintain Operational and Technical documentation.
  • Service to drive knowledge transfer to 1st and 2nd level support teams located offshore.
  • Service to validate security and audit guidelines are correctly implemented.
  • Service to deliver general preventive maintenance on computers, laptops, printers, and any other authorized peripheral equipment.
  • Service to perform remediation actions.
  • Service to perform actions in compliance within specified warranty requirements.
  • Service with monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network.
  • Service to deliver trend analysis by monitoring and analyzing incoming calls, problems, and support requests.
  • Service Provider's personnel to use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

EXPERTISE REQUIREMENTS :

  • Service Provider's personnel with working expertise and technical expertise of operating systems, standards tools (antivirus, AD, … ) and networking protocols
  • Service Provider's personnel with practical expertise with GPOs, SCCM, packaging and scripting.
  • Service Provider's personnel with - at least - confirmed professional expertise level as Microsoft Windows engineer in a large and complex IT enterprise environment.
  • Service Provider's personnel with working expertise of SCCM, AD, GPO, O365 and remote-control tools
  • Service Provider's personnel with expertise of software applications used within large organizations (ITSM, Business software…)
  • Service with the following additional expertise: o Service Provider's personnel with computer science
    and/or
    2 years equivalent expertise o Service with industry certifications, that can include A+, N+ and/or MCTS/MCITP

ADDITIONAL EXPERTISE REQUIREMENTS:

  • Service with good team interfacing expertise
  • Service with English working environment and English context – Mandatory.
  • Service with SCCM administration expertise
  • Service with PowerShell Scripting expertise
  • Service with Packaging (Admin studio…) expertise

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