Customer Service

2 hours ago

Penang, Malaysia SWIFT BRIDGE TECHNOLOGIES (M) SDN BHD Full time

Job Description:

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Perform customer verifications.
  • Set up new customer accounts.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.
  • Able to work independently or under minimum supervision.
  • Any other duties as relevant will be assigned from time to time by the management.

Education Level:

  • Degree or Diploma in Business Administration or equivalent experience.
  • Fresh graduates are welcome to apply.

Working Experience:

  • Knowledge and experience in customer complaint handling and returns.
  • Excellent attention to detail.
  • Excellent verbal written skills.
  • Ability to clearly document customer feedback and communicate it to other departments.

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