Head of Operations

1 day ago

Petaling Jaya, Selangor, Malaysia PERI Full time 90,000 - 120,000 per year

*Key Responsibilities
Strategic & Operational Leadership*

  • Develop, implement, and execute operational strategies to increase productivity, efficiency, and profitability.
  • Continuously improve processes and workflows to enhance customer satisfaction and business performance.
  • Oversee full Order-to-Cash processes, including product management, sustainability, and facilities management.

*People & Performance*

  • Lead, coach, and develop high-performing teams across Customer Service, Logistics, Order Management, Health & Safety, and related functions.
  • Manage organizational structure, recruitment, workforce planning, and performance tracking via KPIs.

*Customer Service Management*

  • Ensure smooth and reliable delivery planning and execution.
  • Manage end-to-end order administration, procurement planning, and commercial order processing within internal PERI systems (PSD).
  • Build and grow a strong, customer-centric order management team.

*Logistics / Warehouse Excellence*

  • Accountable for logistics costs, equipment maintenance, and yard efficiency.
  • Ensure accurate order fulfilment, material returns, and inventory quality in compliance with PERI rental criteria.
  • Lead warehouse audits and ensure inventory accuracy and space utilization.

*Interdepartmental Collaboration*

  • Work closely with Managing Director, Heads of Departments, and functional leaders to standardize efficient practices.
  • Support sales teams with competent and timely operational assistance.
  • Partner with Formwork Instructors to provide ad hoc project solutions.
  • Engage in stockyard and capacity planning.

*Your Profile*

  • Master's Degree in Business Management or related field — OR — Diploma in Business/Engineering with Project Management or SCM specialization.
  • 12–15 years' experience in logistics/warehouse operations, ideally within the construction or industrial services sector.
  • Certification in Health & Safety is highly preferred.
  • Proven leadership capabilities managing cross-functional and multicultural teams.
  • Strong commercial mindset with strategic thinking and problem-solving skills.
  • Demonstrated success in cost control, productivity enhancement, and operational efficiency.
  • High integrity, reliable, and aligned with PERI's culture of ownership and accountability.
  • Excellent communication skills; fluency in English required (Bahasa Malaysia is an advantage).

*Why PERI?*

  • A global market leader with a strong innovation culture
  • Opportunities to influence regional performance and growth
  • Collaborative, inclusive, and people-focused working environment

Apply online


PERI Group
Formwork Scaffolding Engineering
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