Technical Engineer
7 days ago
This position is responsible for monitoring & maintaining the Medical Informatics Solution installed at existing customer sites, in addition to participating on project implementation activities for new and existing sites as/when required.
Job Scope:
- Providing IT technical support on existing installation bases as necessary (remotely & on-site).
- Conducting System Health Checks via specified intervals to ensure optimum performance/reliability of the product.
- Tracking/reviewing sites under post-implementation stages for maintenance contract proposal & billing.
- Track the progress and quality of work performed by design disciplines/trades.
- Assist the Project Manager in system implementation activities (new & upgraded).
- Communicate ideas for improving company processes with a positive and constructive attitude and develop this attitude in others.
- Ensure clients' needs are met in a timely and cost-effective manner.
Job Requirement:
- Degree in computer science or information technology or other related (preferable but not essential)
- Minimum 2 – 3 years relevant experience in IT Technical Support or related roles, particularly in the following areas - Windows Operating Systems, Microsoft Applications and Networking / Usage of remote desktop applications / VMWare applications / Backup or recovery applications / IT Hardware (servers & workstations) deployment & configuration.
- Experience with the PACS system, EIZO, and Computed Radiography is highly advantageous.
- Knowledgeable and experienced with Microsoft products technical support.
- Positive 'can do' attitude.
- Accountable and able to work independently under minimal supervision.
- Persuasive and exerts positive influence. Motivates others to act.
- Attention to detail & good problem-solving skills.
- Good written and verbal communication.
- Willing to travel outstation (possess own car is required).
Job Types: Full-time, Permanent
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Work Location: In person
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